Doris Maresca
Prosper,TX
Summary
I provide a quick response to construction managers, since this inspection is provided at the end of the building process in order for new home buyers to close on their home without delay.
Comfortable working with the public. As a flight attendant, you have to be ready for most anything and creative at 35,000 feet.
Overview
42
42
years of professional experience
Work History
TCEQ Customer Service Inspections
Self Employed Web
Celina, TX
09.2006 - Current
- Inspections required by the Texas TCEQ for cities that do not provide this inspection. Necessary to have water service.
- This inspection is required on new construction and remodel homes and businesses.
- Continuing education every 3 years.
Flight Attendant
American Airlines, DFW International Airport
Fort Worth, TX
04.1983 - 10.2009
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed paperwork related to passenger manifests accurately after each flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Dealt with mechanical and passenger emergencies according to standards.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Executed menu and drink orders to meet preferences of passengers.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Helped passengers feel comfortable by providing requested items and answering questions.
Education
High School Diploma -
Middletown High School North
Middletown, NJ06-1968
Skills
- Regulatory Compliance
- Attention to Detail
- Organizational Skills
- Policies and Procedures Adherence
- Reliability
- Social Perceptiveness
- Emotional Intelligence
- Communication Skills
- Professional phone voice
- Excellent Communication
Affiliations
- Gym 3 days a week weigh training
- Walking
- Golf
Timeline
TCEQ Customer Service Inspections
Self Employed Web
09.2006 - Current
Flight Attendant
American Airlines, DFW International Airport
04.1983 - 10.2009
High School Diploma -
Middletown High School North
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