Doris Marshall
Oklahoma City
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Member of the NSLS honor roll, Looking forward to Summa Cum Laude 2027.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
CNA
Southpointe Rehabilitation
Okc
12.2025 - Current
To help residents with daily living activities such as dressing exercising feeding and minor treatments I also utilize customer service skills every day by dealing with the residents and their families when they come to do activities and buy from our store inside of the rehabilitation building.
CNA
Emerald Care Center southwest
Okc
10.2022 - 09.2025
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for all residents.
Customer Service Representative
Teleflora Incorporated
Okc
05.2009 - 02.2016
- Answer calls of customers who were looking to order flowers rather for occasion, celebration, or holiday. I assisted them with choosing from a layout of gifts, bouquets, chocolates etc. Also took their orders so I'm proficient in data entry as well as sales and up selling. I doubled as a client retention specialist for those who did not receive their order or had complaints. I used Microsoft Word PowerPoint and Excel.
Education
Bachelor of Science - Business Administration And Marketing
Colorado Technical University
Colorado Springs, CO 11.2024 - 04.2026
CNA/CMA - Medical Assistant
Metro Technical Vocational Center
Okc, OK 08.2002 - 05.2003
Skills
- Me
- Customer service
- Data entry
- HIPAA compliance
- Critical thinking
- Emotional support
- Health monitoring
- Emergency response
- Cultural sensitivity
- Patient hygiene assistance
- Toileting assistance
- Complex Problem-solving
- Feeding assistance
- Medication administration
- Maintaining confidentiality
- Bathing assistance
- Dressing assistance
- Patient care
- Microsoft Excel
- Sales techniques
- Effective communication
- Vital signs monitoring
- Time management
- Problem resolution
- Sales support
- Refunds processing
- Shipping procedures
- Call escalation
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Computer proficiency
- Microsoft Office Suite
- Brand representation
- Refund management
- Client relations
- Inbound and outbound calling
- Product promotion
- Courteous demeanor
- Order fulfillment
- Tactful and diplomatic
- Customer satisfaction measurement
- Grammar
- Call center procedures
- Product sales
- Call center operations
- Relationship building
Certification
- Oklahoma CNA
- BLS
Accomplishments
- NSLS
- Summa Cum Laude 2027 Colorado Technical University
Timeline
CNA
Southpointe Rehabilitation
12.2025 - Current
Bachelor of Science - Business Administration And Marketing
Colorado Technical University
11.2024 - 04.2026
CNA
Emerald Care Center southwest
10.2022 - 09.2025
Customer Service Representative
Teleflora Incorporated
05.2009 - 02.2016
CNA/CMA - Medical Assistant
Metro Technical Vocational Center
08.2002 - 05.2003