Doris Martinez
Spring Lake,NC
Summary
Driven by innovation and a keen eye for detail, I excelled at Affordable Auto Works, enhancing customer satisfaction and fostering team growth. My expertise in automotive detailing and relationship building, coupled with a track record of developing solutions that meet client needs, underscores my ability to elevate service standards and team performance.
Overview
20
20
years of professional experience
Work History
Kitchen Staff Member
Compare Foods
Spring Lake, NC
12.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Prep/Detail Leader
Affordable Auto Works
Raleigh, NC
11.2020 - 03.2022
- Developed innovative solutions that met client needs while adhering to industry best practices and company guidelines.
- Championed continuous improvement initiatives within the team by encouraging open feedback sessions focused on growth opportunities.
- Developed a strong rapport with clients, resulting in repeat business and positive referrals.
- Achieved high levels of customer satisfaction by addressing concerns promptly while maintaining professionalism throughout interactions.
- Mentored junior team members by providing constructive feedback and guidance on their work performance.
- Identified potential risks early on in projects, enabling proactive mitigation strategies to be implemented successfully.
Manager
Affordable Auto Body Repairs
Raleigh, NC
03.2005 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Indda
Guatemala,Guatemala10.1993
Skills
- Customer Focus
- Relationship Building
- Innovation and Creativity
- Delegation Abilities
- Vehicle Inspection
- Automotive detailing
- Interior and exterior cleaning
- Exterior waxing
- Problem Identification
- Surface Polishing
- Attention to Detail
- Multitasking Abilities
- Self Motivation
Timeline
Kitchen Staff Member
Compare Foods
12.2024 - Current
Prep/Detail Leader
Affordable Auto Works
11.2020 - 03.2022
Manager
Affordable Auto Body Repairs
03.2005 - 03.2020
High School Diploma -
Indda