DORIS MENDOZA
Harrisonburg,VA
Summary
Seeking to join and contribute to a highly functioning team. Works well with others but also self-motivated. Detail oriented, bilingual with excellent communication skills. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Experience in management and customer service. Looking for a place to sharpen current skills and develop new ones.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Supervisor
Pilgrims.
Broadway
05.2022 - Current
- Maintained personnel files in compliance with applicable laws and company policy.
- Prepared job postings for open positions within the organization.
- Managed payroll processing systems including time tracking, attendance records, leave requests.
- Organized team building activities to promote a positive working environment.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Assisted in employee recruitment, hiring and interview processes.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Collaborated with department heads to identify staffing needs and develop recruitment plans accordingly.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
HR Employment Process Admin
Perdue Farms Inc.
Bridgewater, VA
05.2021 - 05.2022
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Answered employee questions during entrance and exit interview processes.
- Helped with employee transfers and referrals.
- Performed data entry tasks into computer databases from paper documents.
- Checked office stock to determine supply levels and maintain inventory.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Updated databases with new employee information, job changes and terminations.
Assistant Credit Manager
Rent-A-Center
Harrisonburg
01.2021 - 05.2021
- Analyzed financial data from customers to assess current creditworthiness and future repayment capacity.
- Coordinated with internal departments to resolve customer inquiries or disputes about billing and payment issues.
- Reviewed documents submitted by customers as part of the loan application process.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Production Supervisor
Walmart
Harrisonburg
05.2019 - 08.2020
- Maintained accurate records of daily production activities.
- Supervised a team of 10+ employees, ensuring tasks were completed efficiently and accurately.
- Trained new staff on production processes and procedures.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Supported safety programs to reduce and eliminate employee injuries.
- Resolved any conflicts between employees in a professional manner.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
Shift Manager
McDonald's
Mount Crawford
07.2017 - 07.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
Head Closer
Mr. J's Bagels
Harrisonburg
07.2014 - 07.2017
- Provided quality customer service with a friendly attitude.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Collected money, made change and counted out register at end of shift.
- Trained new team members on restaurant policies and procedures.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Education
HS Diploma -
Spotswood High School
07.2018
Some College (No Degree) -
Piedmont Community College
Charlottesville, VASkills
- Employment Law Knowledge
- Labor Relations
- Onboarding and Orientation
- Staffing and Recruitment
- Background Checks
- I-9 Management
- Bilingual
- Team Building and Leadership
- Payroll Administration
- Diversity and Inclusion
- Employee Relations
Competent Software
- MS WORD
- MS EXCEL
- MS POWERPOINT
- SAP
- ADP
- KRONOS
- DNA FUSION
- C CRUE
- E-VERIFY
- TRUE DILIGENCE
- JOB VITE
Certification
- Certified Medical Interpreter (certification number 31594)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
HR Supervisor
Pilgrims.
05.2022 - Current
HR Employment Process Admin
Perdue Farms Inc.
05.2021 - 05.2022
Assistant Credit Manager
Rent-A-Center
01.2021 - 05.2021
Production Supervisor
Walmart
05.2019 - 08.2020
Shift Manager
McDonald's
07.2017 - 07.2019
Head Closer
Mr. J's Bagels
07.2014 - 07.2017
HS Diploma -
Spotswood High School
Some College (No Degree) -
Piedmont Community College