DORIS MENDOZA
Harrisonburg,VA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recruiter
IN2UHR
03.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Reduced recruitment costs by leveraging social media platforms and internal referrals to source candidates.
HR Supervisor
Pilgrims.
05.2022 - 03.2024
- Maintained personnel files in compliance with applicable laws and company policy.
- Prepared job postings for open positions within the organization.
- Managed payroll processing systems including time tracking, attendance records, leave requests.
- Organized team building activities to promote a positive working environment.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Assisted in employee recruitment, hiring and interview processes.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Collaborated with department heads to identify staffing needs and develop recruitment plans accordingly.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
HR Employment Process Admin
Perdue Farms Inc.
05.2021 - 05.2022
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Answered employee questions during entrance and exit interview processes.
- Helped with employee transfers and referrals.
- Performed data entry tasks into computer databases from paper documents.
- Checked office stock to determine supply levels and maintain inventory.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Updated databases with new employee information, job changes and terminations.
Assistant Credit Manager
Rent-A-Center
01.2021 - 05.2021
- Analyzed financial data from customers to assess current creditworthiness and future repayment capacity.
- Coordinated with internal departments to resolve customer inquiries or disputes about billing and payment issues.
- Reviewed documents submitted by customers as part of the loan application process.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Production Supervisor
Walmart
05.2019 - 08.2020
- Maintained accurate records of daily production activities.
- Supervised a team of 10+ employees, ensuring tasks were completed efficiently and accurately.
- Trained new staff on production processes and procedures.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Supported safety programs to reduce and eliminate employee injuries.
- Resolved any conflicts between employees in a professional manner.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
Shift Manager
McDonald's
07.2017 - 07.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
Head Closer
Mr. J's Bagels
07.2014 - 07.2017
- Provided quality customer service with a friendly attitude.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Collected money, made change and counted out register at end of shift.
- Trained new team members on restaurant policies and procedures.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Education
Some College (No Degree) -
Piedmont Community College
HS Diploma -
Spotswood High School
Penn Laird, VA07.2018
Skills
- Employment Law Knowledge
- Labor Relations
- Onboarding and Orientation
- Staffing and Recruitment
- Background Checks
- I-9 Management
- Bilingual
- Team Building and Leadership
- Payroll Administration
- Diversity and Inclusion
- Employee Relations
- Recruiting and Sourcing
Certification
- Certified Medical Interpreter (certification number 31594)
Timeline
Recruiter
IN2UHR
03.2024 - Current
HR Supervisor
Pilgrims.
05.2022 - 03.2024
HR Employment Process Admin
Perdue Farms Inc.
05.2021 - 05.2022
Assistant Credit Manager
Rent-A-Center
01.2021 - 05.2021
Production Supervisor
Walmart
05.2019 - 08.2020
Shift Manager
McDonald's
07.2017 - 07.2019
Head Closer
Mr. J's Bagels
07.2014 - 07.2017
Some College (No Degree) -
Piedmont Community College
HS Diploma -
Spotswood High School