Doris Morales
Senior Property Management
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Senior Property Manager
Campbell Property Management
2023.08 - Current
- Provide management and leadership to assigned property and book of business
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel
- Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems
- Maintain knowledge and understanding of the contract between the association and Campbell Property Management to ensure all contractual obligations are being met
- Initiate contact with new residents
- Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget
- Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report
- Interview, select, recommend, hire, train and schedule assigned staff
- Ensure proper coverage and staffing levels
- Provide directions to staff and assist in the investigation and resolution of problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Property Manager
Urban Resource
2021.03 - 2023.06
- Responsible for overseeing an entire portfolio consisting of fourteen properties
- Successful in approving and collecting $3.5 million dollars in special assessments for large scale projects
- Responsible for completing over 10 properties with 40/50 Year Re-certifications
- Expert level in opening work orders through Rent Manager software, in order to track all large-scale projects
- Liaison with boards and attorneys to resolve legal matters
- Created committees with the boards in order to supervise Seawall projects in order to be meet compliance with new building codes
- Currently overseeing 7 large projects (painting, termite tenting, concrete restorations)
Senior On-site Manager
Bayview Towers aka Dome Condominium
2019.09 - 2020.12
- Responsible for inputting all resident’s information on Vert iLinc to comply with Florida Statutes
- Site inspections/ FAQ’s /Annual Inspections/Asset inventory/Take pictures all in Vert iLinc
- Provided and created Monthly Manager’s Report with pictures to depict and describe work being performed throughout the month
- Handled all collections, emails, collected new signature cards and work closely with CPA firm
- Developed a Process and Procedures Manual of office procedures
- Responsible for closing any open permits
- Maintained an excel spreadsheet to assure that all contracts were up to date and did not go on to self-renewal unless approved by the board
- Mentored and coached subordinates
- Coordinated all annual Inspections for fire, elevators, pool
- Worked closely with the Board to revise Rules and Regulations as well as the Contractor’s Package
- Secured all vendors to perform preventative maintenance from the 1st of the month to the 15th
- Distributed and worked directly with the Board to provide every resident with a new parking decal
- Assisted in the vetting of hiring a security company which provided the and safety for our condo residents
- Worked extraordinary circumstances during the Covid-19 period, especially maintaining all covid-19 guidelines
- Responsible for securing buildings and all common areas for hurricane season.
Property Manager
Urban Resource Management
2018.01 - 2019.08
- Promoted to Senior Property Manager/Leasing Manager of a new investment
- Responsible for managing a portfolio of over 12 properties in Miami Beach and Normandy Isles
- Managed all property personnel/vendors
- Negotiated contracts and prepared bid comparison analysis sheet
- Revitalized nine properties that were in non-compliant in maintain up to code regulations
- Or maintenance requirements
- Worked directly with the Chief Fire Prevention Officer to resolve over 75 violations under 90 days throughout all properties
- Responsible as the Project Manager for the recruiting of leasing managers, bookkeeper personnel and the On-site/Leasing Manager
- Supervised 3 maintenance technicians
- Oversaw the maintenance team, to turn-key units within 48-hours for maximum inventory.
Property Manager
Bayview Towers
2015.05 - 2017.10
- Provided management, direction, and leadership to ensure the property is maintained, operated and compliant
- Responsible for overseeing the selection of structural and mechanical engineers, plumbing contractors for the installation of new cooling tower
- Provided leadership and direction to effectively manage relationships and ensure a high level of resident and tenant customer service
- Encouraged staff to uphold a professional manner and comply with company’s safety standards
- Oversaw the collection of 4 special assessments and operating budget totaling over $5 million dollars
- Collected $350 thousand in less than eight months for our third special assessment
- Coordinated with the bank representative the opening of sweep accounts in order to meet FDIC guidelines, due to a cash surplus of $500 thousand.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.1979
Skills
- Property Inspections
- Understanding of lease agreement's
- Staff Supervision
- Customer Service
- Budgeting and Financial Analysis
- Regulatory Compliance
- Excellent scheduling abilities
- Maintenance Coordination
- Tenant relations
- Budget management skills
- Crisis Management
- Financial Reporting
- Employee Motivation and Guidance
- Clear Communication
- Critical Thinking
- Creative and Adaptable
- Contract Negotiation
Additional Information - Linkedin Profile
Visit my LinkedIn profile.
Education
CAM License since 2006, M-100, CAI since 2013, MDCC- South Campus 1991, DBPR Continuing Education Requirements are current., Partner and Volunteer for Ruth Miller Elementary School over 10 years, recognized by Dade County Schools for my contributions with Back-to-School Campaign and Holiday Toy Drive
Languages
Spanish
Native or Bilingual
Timeline
Senior Property Manager
Campbell Property Management
2023.08 - Current
Senior Property Manager
Urban Resource
2021.03 - 2023.06
Senior On-site Manager
Bayview Towers aka Dome Condominium
2019.09 - 2020.12
Property Manager
Urban Resource Management
2018.01 - 2019.08
Property Manager
Bayview Towers
2015.05 - 2017.10
High School Diploma -
Miami Coral Park Senior High School
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