Doris M. Reynolds
Livonia,MI
Summary
Dynamic professional with extensive experience at the State of Michigan, excelling in performance management and staff development. Proven track record in overseeing family independence programs and ensuring compliance with federal and state regulations. Adept at conflict resolution and mentoring, driving teams to achieve optimal outcomes in financial assistance services.
Overview
21
21
years of professional experience
Work History
Assistance Payment Supervisor
State of Michigan
Lansing, USA
06.2011 - Current
- Supervise staff of up to 14 eligibility specialists
- Maintains records, prepares reports and composes correspondence relative to the work.
- Interprets laws, policies and procedures pertaining to specific assistance programs
- Advises workers having trouble with individual cases regarding specific financial programs/community services
- Monitors case activity and periodically review cases to insure that appropriate financial services are provided
- Writes hearing summaries, participate in pre-hearing conferences and hearings, and explains decisions in administrative hearings
- Directs and participates in the activities of an assistant payment unit
- Serves as a resource person to the staff and the public regarding community referral services and financial assistance programs
- Provides assistance in the development of programs, policies and procedures related to the provisions of financial services to the public
- Interview potential assistance payment workers
FIS Case Manager
State of Michigan
Lansing, USA
04.2005 - 06.2011
- Encouraging and guiding families in their efforts to become self-supporting
- Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for.
- Assessing the needs of each person/family and giving them appropriate information and making any referrals and/or contacts to persons/agencies to help them meet their needs.
- Providing all families with information about the expectations and goals of DHS.
- Encouraging and guiding families in their efforts to become self-supporting.
- Refer client to community agencies for employment and training programs.
Education
Masters of Arts - Organizational Management
University of Phoenix
Southfield, MI01.2004
Bachelor of Science - Family Community Services
Michigan State University
East Lansing, MI01.2002
Skills
- Performance management and coaching
- Workforce planning and workload management
- Staff development and mentoring
- Corrective action plans
- Conflict resolution and discipline
- Hiring, interviewing, and onboarding
- Cross-functional leadership
- Family independence program oversight
- SNAP and Medicaid administration
- Policy interpretation and application
- Program compliance and monitoring
- Quality assurance and audits
- Diversity, equity, and inclusion leadership
Federal and state compliance
References
Available upon request
Related Courses
- Managerial Communication
- Diverse Learners in Multicultural Perspectives
- Organizational Ethics
- Dynamics of Personal Adjustment
- Human Relations and Organizational Behavior
- Employee Motivation and Compensation
- Race, Equity, Diversity, and Inclusion
- Conflict Management Systems
- Organizational Leadership and Change Management
- Evaluation of Human Service Programs
Timeline
Assistance Payment Supervisor
State of Michigan
06.2011 - Current
FIS Case Manager
State of Michigan
04.2005 - 06.2011
Masters of Arts - Organizational Management
University of Phoenix
Bachelor of Science - Family Community Services
Michigan State University