Doris Northrop
Acton,CA
Summary
I began my working career in 1980 as a Secretary and throughout the years I have proven to any employer that I can take on any challenge given to me and succeed. I am self-taught and earned my current position as HR Manager by being a hardworking, conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Created a Diversity, Equity and Inclusion Playbook and trained HR managers throughout the organization to implement at all sites. I'm currently creating a training program for new managers called Leadership at the Core and will begin Sept. 2022.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Haskel International, LLC
Burbank, CA
11.2016 - Current
- Developed and implemented a Leave of Absence Training Manual for HR professionals and managers for Federal and State Leave of Absences
- Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Established a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews
- Developed and implemented a detailed New Hire onboarding training manual
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations, maintaining records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Sub-Team to create a Development Training Program
- Created swim lanes and metrics for our onsite engagement program, including tracking for surveys, employee engagement and activities which was part of our action plan from our Burbank Survey
- Implementing a Women’s Chapter for Burbank site
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Benefits Specialist
Rite Aid Customer Support Center
Lancaster, CA
01.2007 - 01.2015
- Responsible for daily management and progressive resolution of workers’ compensation claims, including ensuring sending the associate to the proper medical facility; maintaining contact with the insurance carrier; facilitating a rapid return to work
- Ensured compliance to State and Federal laws, including EEOC, ADA, EDD and FLSA
- Responsible for managing 200+ cases and significantly assisted in reducing cost of claims of up to 1 million dollars
- Responsible for expedient reduction of attorney and court fees by establishing effective and direct communication with employees
- Responsible for constant communication with injured workers and daily communication with Medical Case Nurses and physician’s clinics
- Responsible for full-service benefits administration for distribution site center of over 600 employees
- Strong contributor to HR team that handled employee inquiries, open enrollment, onboarding and status changes that impacted benefit structures
- Developed and managed database of all injuries resulting in medical treatment and injuries that were reported as incident’s not resulting in medical treatment
- Quarterly preparation of all reports for all management
- Involved in constant and daily interface with employees to resolve issues, establish open communication channels and assist in benefit and HR situations
- Responsible for administration of full range of benefits including medical, dental, vision, and EAP
- Leave of absence administration, including FMLA, PDL, CFRA and extended accommodation leaves
- Responsible for maintaining OSHA 300 log of work related injuries or illnesses
Human Resources Consultant
Sweetwater Farms Inc
Aqua Dulce, CA
01.2006 - 01.2007
- Established ground-level human resource framework for corporate real estate company, including developing an employee handbook, benefits administration, compliance guidelines, onboarding and separation procedures
Worker’s Compensation Specialist
Rite Aid
Lancaster, CA
01.2002 - 01.2005
- Responsible for managing 75+ cases
- Responsible for expedient reduction of attorney and court fees by establishing effective direct communication with employees and boosting a return-to-work rate of up to 85%
- Responsible for daily management and progressive resolution of workers’ compensation claims, including ensuring sending the associate to the proper medical facility; maintaining contact with the insurance carrier; facilitating a rapid return to work
- Responsible for maintaining OSHA 300 log of work related injuries or illnesses, injury accident reports
- Responsible for constant communication with injured workers and daily communication with Medical Case Nurses and physician’s clinics
- Northrop, p.2
Education
No Degree - Business Administration
Free Will Baptist College
Nashville, TNHigh School Diploma -
St. Clair High School
Saint Clair, MI06.1978
Skills
- Technical Skills:
- Microsoft Office, Workday, Ethics Point, Infinium, Workday, Leave Link, Kronos, SuccessFactors
- Administering Disciplinary Procedures
- Accident Investigations
- Hiring and Firing
- Exit Interviews and Processes
- Policy Improvement Recommendations
- Compensation and Benefits Administration
- Wages and Salary
- HR Strategy
- Personnel Recruitment
- Talent Review
- Employee Research
- Human Resources Department Processes
- Employee Appraisals
- Employee Referral Programs
- Employee Handbook Development
- Employee Performance Reviews
- Microsoft PowerPoint
- Termination Processing
- Unemployment Claims
- Employment Record Verification
- Accurate Records and Reports
- Kronos Timekeeping
- Human Resources Best Practices
- Human Resource Management Software (HRMS)
Affiliations
Human Resources Generalist for Haskel International
Human resources professional with over thirteen years of experience in benefit administration and worker’s compensation
Experience in a labor union environment with high demand for interpersonal skills
Extensive experience in warehouse/ industrial environments in the retail industry with constant interfacing with all levels of the workforce
Experience in leave of absence administration, including Family Medical Leave Act (FMLA), California Pregnancy Disability Leave (PDL) and California Family Rights Act (CFRA)
Exceptional ability to communicate complex issues with discretion and tact
Experience with creating and implementing streamlined processes with sustained use and building long-term rapport with various departments and vendors
Extensive knowledge and experience of worker’s compensation claims process and with proven track record of 85% return-to-work rate
Experience in making presentations and speaking to groups
Extensive experience with managing multiple vendors and coordinating complex details between third-party administrators, management and employees
Exemplary organization skills and experience in communicating strategic information to executive teams and procedural information to frontline workforce
Ability to establish rapport quickly and maintain a personable disposition in time-sensitive and pressure situations
Ability to travel
Timeline
Human Resources Manager
Haskel International, LLC
11.2016 - Current
Benefits Specialist
Rite Aid Customer Support Center
01.2007 - 01.2015
Human Resources Consultant
Sweetwater Farms Inc
01.2006 - 01.2007
Worker’s Compensation Specialist
Rite Aid
01.2002 - 01.2005
No Degree - Business Administration
Free Will Baptist College
High School Diploma -
St. Clair High School