Doris Nuckols
Clarksville,TN
Summary
Results-oriented Billing Manager with a proven track record in team leadership, process improvement, and billing accuracy. Expertise in training staff on billing software and resolving complex invoicing issues.
Overview
28
28
years of professional experience
Work History
Billing Manager
Unifirst Corp
Nashville, Tennessee
03.2021 - 12.2025
- Maintained regular performance appraisals for 32 subordinates through verbal, written and on-going review programs.
- Oversaw invoicing processes and ensured timely submissions.
- Reviewed and reconciled billing discrepancies with clients.
- Trained staff on billing software and operational procedures.
- Implemented process improvements for increased efficiency in billing tasks.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
Billing Supervisor
UniFirst Corp
Nashville, Tennessee
04.2016 - 03.2021
- Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Resolved customer inquiries regarding invoice discrepancies or past due balances in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Billing Team Lead
Unifirst Corp
Nashville, Tennessee
12.2014 - 04.2016
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training and support to new hires on the billing process.
- Developed and implemented improved billing procedures for better efficiency.
- Trained team members on billing software for efficient processing.
- Led billing team to ensure accurate invoice generation and distribution.
Billing Administrator
Unifirst Corp
Nashville, Tennessee
03.2004 - 12.2014
- Processed invoices and billing statements for customer accounts.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Trained new staff members on proper use of the company's billing system software.
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Answered customer inquiries regarding billings, invoicing, payment options.
Receptionist
Unifirst Corp
Nashville, Tennessee
01.2004 - 03.2004
- Greeted visitors and directed them to appropriate personnel.
- Managed incoming calls and routed them to relevant departments.
- Handled mail distribution and organized office supplies efficiently.
- Maintained a clean and welcoming reception area for clients and guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Office Manager
Smith Management Group
Goodlettsville, Tennessee
06.2000 - 12.2003
- Managed office communications and facilitated information flow between departments.
- Coordinated schedules and meetings for team members and management.
- Oversaw office supplies inventory and maintained procurement processes.
- Implemented filing systems and organized documentation for easy access.
- Maintained cleanliness and organization of office spaces for optimal productivity.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Sales Secretary
Kirby Building Systems
Portland, TN
06.1998 - 06.2000
- Managed correspondence and communication for sales team members.
- Coordinated appointments and schedules for sales representatives.
- Maintained customer databases and updated client information regularly.
- Assisted in preparing sales presentations and promotional materials.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Drafted professional business communication and answered phone calls and emails.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Associate of Applied Science - Office Management Technology
Volunteer State Community College
Gallatin, TN05-1998
Skills
- Billing software
- Invoicing procedures
- Process improvement
- Team leadership
- Time management
- Staff training
- Attention to detail
Timeline
Billing Manager
Unifirst Corp
03.2021 - 12.2025
Billing Supervisor
UniFirst Corp
04.2016 - 03.2021
Billing Team Lead
Unifirst Corp
12.2014 - 04.2016
Billing Administrator
Unifirst Corp
03.2004 - 12.2014
Receptionist
Unifirst Corp
01.2004 - 03.2004
Office Manager
Smith Management Group
06.2000 - 12.2003
Sales Secretary
Kirby Building Systems
06.1998 - 06.2000
Associate of Applied Science - Office Management Technology
Volunteer State Community College