Doris Patterson
Sugarcreek,OH
Summary
Dynamic and detail-oriented Bank Teller at Hunnington Bank, recognized for enhancing customer relationships through exceptional service and effective communication. Proficient in cash handling and transaction management, I consistently maintained cash drawer accuracy while fostering trust and loyalty among clients. My ability to adapt in high-pressure situations ensured seamless banking experiences.
Overview
27
27
years of professional experience
Work History
Bank Teller
Hunnington Bank
03.1998 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with account inquiries and provided information on banking services.
- Maintained cash drawer integrity through accurate counting and reconciliation practices.
- Collaborated with team members to enhance customer service experience.
- Educated customers on electronic banking tools and available resources.
- Adapted quickly to new processes and procedural changes in a fast-paced environment.
- Developed strong relationships with customers through attentive service and problem-solving skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
Meadowbrook High School
Byesville, OHSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Cash counting
- Customer relationship development
- Relationship building
- Listening and comprehension
- Customer needs assessment
- Customer relationship management (CRM)
- Balance transfers
- Stress tolerance
Timeline
Bank Teller
Hunnington Bank
03.1998 - 12.2024
High School Diploma -
Meadowbrook High School
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