Doris Perez
Arvada,CO
Summary
Driven and detail-oriented professional with a strong background in customer service and housekeeping. Fluent in Spanish, enhancing communication with a diverse clientel. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Housekeeper
For The Love of Clean
10.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in residential buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Treatment Coordinator
Rocky Mountain Oral and Maxillofacial Surgery
08.2023 - 03.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Receptionist Administrator
Oral Surgery Center
03.2021 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Insurance verification
- Calculating Payment Plans
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Receptionist
Advanced Dental Center
01.2016 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Coordinated appointments schedules for multiple providers.
Waitress
El Fogon Mexican Restaurant
08.2014 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
GED -
Emily Griffith Technical College
Denver, CO06.2018
Paul Mitchell The School
Lakewood, CO 05.2024 -
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer service-focused
- Excellent oral and written communication
- FLUENT IN SPANISH
- Multitasking and Prioritizing
- Professional and Courteous
- Clerical experience
- Computer Proficiency
- Billing and Invoicing
- Excellent Phone etiquette
- Microsoft Office
Timeline
Paul Mitchell The School
05.2024 -
Treatment Coordinator
Rocky Mountain Oral and Maxillofacial Surgery
08.2023 - 03.2024
Receptionist Administrator
Oral Surgery Center
03.2021 - 03.2023
Housekeeper
For The Love of Clean
10.2019 - Current
Receptionist
Advanced Dental Center
01.2016 - 02.2021
Waitress
El Fogon Mexican Restaurant
08.2014 - 10.2020
GED -
Emily Griffith Technical College
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