Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Doris Rivera

Melbourne,FL

Summary

At Walmart, I excelled as a Deli/Bakery Associate, leveraging exceptional customer service and time management skills to enhance shopping experiences and increase satisfaction. I spearheaded initiatives that streamlined inventory and improved team productivity, consistently exceeding sales targets. My attention to detail and ability to thrive in high-stress situations fostered a culture of innovation and teamwork, significantly boosting customer loyalty and retention.

Overview

14
14
years of professional experience

Work History

Deli/Bakery Associates

Walmart
10.2005 - 07.2019
  • Maintained shelf organization to maximize customer engagement.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Cultivated a work environment encouraging innovation and teamwork.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.

Education

GED -

Meadowlane
Melbourne, FL

Skills

    Customer Service

    Time Management

    Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Deli/Bakery Associates

Walmart
10.2005 - 07.2019

GED -

Meadowlane

Similar Profiles

CREATE PROFILE
Doris Rivera