Doris Sanders
Legal Assistant
Boscawen,NH
Summary
Organized and detail-oriented professional with over 30 years of experience in office administration and customer service. Proven ability to analyze data, gather information, and solve problems using various software and platforms. Recognized for high productivity and efficiency in data entry, document management, and workflow optimization. Committed to accuracy and confidentiality in all tasks, ensuring seamless operations in dynamic environments.
Overview
32
32
years of professional experience
Work History
Case Manager - Involuntary Admissions
State of New Hampshire, Judicial Branch
Concord
06.2024 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Handled administrative procedures to meet statutory requirements, as well as court rules.
- Managed pleadings effectively, ensuring timely processing in compliance with statutes.
- Developed and maintained effective working relationships within the Judicial Branch, as well as with outside stakeholders.
Court Operations Supervisor
State Of New Hampshire, Judicial Branch
Concord
09.2017 - 06.2024
- Supervised daily operations of the Estates E-Filing Center, including assigning tasks, and monitoring progress.
- Coordinated staff schedules and facilitated training for new employees in operational procedures.
- Collaborated with the clerk to develop and implement process improvements to enhance workflow efficiencies in court operations.
- Developed training materials to support staff development in operational best practices.
- Developed strong relationships with customers through excellent customer service practices.
Court Assistant 3, Electronic Filing Center
State Of New Hampshire, Judicial Branch
Concord
06.2017 - 09.2017
- In addition to the duties of the Court Assistant 2, I trained Court Assistant 2’s and assisted them in case processing if they encountered more complex issues.
Court Assistant 2, Electronic Filing Center
State Of New Hampshire, Judicial Branch
Concord
04.2015 - 06.2017
- Provided compassionate customer service to the general public, and assisted in navigating the electronic management systems in estate matters, small claims, and guardianships.
- Assisted attorneys via telephone to navigate the electronic management systems necessary for filing small claims, guardianship, and estate matters.
- Processed small claims, guardianship, and estate matters through the electronic filing system.
- Managed case files and maintained accurate court records for legal proceedings.
Court Assistant 2, Jury Center
State Of New Hampshire, Judicial Branch
Nashua
12.2014 - 04.2015
- Efficiently answered incoming calls and provided excellent customer service to assist the public with completing the jury questionnaire, requesting an exception, or rescheduling their assigned jury duty, utilizing the electronic jury system.
- Opened mail correspondence from potential jurors and provided customer service via telephone or email.
- Assisted the Jury Clerk on jury days with the monitoring and organization of the potential jury pool.
Call Center Representative
State of New Hampshire, Judicial Branch
Concord
06.2013 - 11.2014
- Answered incoming calls in a call center environment, and provided the highest level of professionalism and knowledge for the purpose of providing procedural information, as well as case-specific information.
- Determined the needs of the caller and either provided the requested information or referred them to the appropriate court, agency, etc.
9-1-1 Emergency Medical Dispatcher
State Of New Hampshire, Dept. of Safety
Concord
07.2012 - 06.2013
- Calmly and professionally answered phone calls coming into the 9-1-1 emergency system, and obtained pertinent information with a composed approach.
- Provided emergency medical instruction via telephone, when appropriate, while dispatching the appropriate emergency personnel.
Chief Clerk I and Clerk
New London Regional Children’s Probate Court/New London Probate Court
New London
01.2001 - 07.2012
- Began at the New London Probate Court - Managed the day-to-day operations of the court and processed primarily matters relating to children and guardianship of incapacitated; assisted parties with appropriate forms after determining the circumstances.
- Promoted to Chief Clerk I upon the creation of the Regional Children's Court.
- Continued to manage the day-to-day operations and also managed case files in custody, guardianship, termination, adoption, paternity and emancipation matters; reviewed files for adherence to policy, laws, rules, and procedures; monitored court proceedings; drafted orders; supervised staff; and maintained financial records utilizing Quickbooks.
Assistant Juvenile Matters Clerk
State of Connecticut, Judicial Branch
Middletown
12.1996 - 12.2001
- Directed case management activities for the calendar of two judges; attended court hearings and performed courtroom duties; reviewed and proofed the judges' decisions for accuracy of testimony at trial and citations prior to distribution.
Data Terminal Operator
State of Connecticut, Judicial Branch
Hartford
08.1995 - 12.1996
- Performed data entry of attorney billing, and responded to attorney inquiries in a timely and professional manner.
Courtroom Operator/Docket Clerk
State of Vermont, Judicial Branch
Burlington
09.1993 - 12.1994
- Maintained an official audio tape record of court proceedings; simultaneously made docket entries into the electronic docket while listening to the proceedings and preparing any required discharge paperwork for parties to pick up in the Clerk’s office.
Education
Certificate in Paralegal Studies -
NHTI-Concord's Community College
Concord, NH08.2014
Certificate - Executive Secretarial
Stone School of Business, Nka Stone Academy
New Haven, CT04.1985
Some College (No Degree) - Liberal Arts And General Studies
Middlesex Community College
Middletown, CTSkills
- Emotional awareness
- Ethical judgment
- Multitasking and organization
- Problem-solving
- Time management
- Case management
- Calendar management
- Legal research
- Microsoft Office Suite
- Proofreading
- Office management
- Adaptable
- Attention to detail
- Written communication
- Stakeholder collaboration
- Case processing
- Training development
- Effective communication
- Critical thinking
- Team collaboration
Timeline
Case Manager - Involuntary Admissions
State of New Hampshire, Judicial Branch
06.2024 - Current
Court Operations Supervisor
State Of New Hampshire, Judicial Branch
09.2017 - 06.2024
Court Assistant 3, Electronic Filing Center
State Of New Hampshire, Judicial Branch
06.2017 - 09.2017
Court Assistant 2, Electronic Filing Center
State Of New Hampshire, Judicial Branch
04.2015 - 06.2017
Court Assistant 2, Jury Center
State Of New Hampshire, Judicial Branch
12.2014 - 04.2015
Call Center Representative
State of New Hampshire, Judicial Branch
06.2013 - 11.2014
9-1-1 Emergency Medical Dispatcher
State Of New Hampshire, Dept. of Safety
07.2012 - 06.2013
Chief Clerk I and Clerk
New London Regional Children’s Probate Court/New London Probate Court
01.2001 - 07.2012
Assistant Juvenile Matters Clerk
State of Connecticut, Judicial Branch
12.1996 - 12.2001
Data Terminal Operator
State of Connecticut, Judicial Branch
08.1995 - 12.1996
Courtroom Operator/Docket Clerk
State of Vermont, Judicial Branch
09.1993 - 12.1994
Certificate in Paralegal Studies -
NHTI-Concord's Community College
Certificate - Executive Secretarial
Stone School of Business, Nka Stone Academy
Some College (No Degree) - Liberal Arts And General Studies
Middlesex Community College