Doris Sealey
Lakeland
Summary
As a dedicated and passionate Customer Service Advocate, I am eager to bring my skills in communication and problem-solving to your team. With a proven track record of enhancing customer satisfaction and fostering positive relationships, I am excited about the opportunity to contributer to your company's success.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
HealthDyne
Lakeland, FL
09.2013 - Current
- Maintained positive, empathetic, and professional attitude to enhance customer experience.
- Processed customer orders by accurately entering details and submitting required forms to ensure timely fulfillment.
- Communicated and coordinated with co-workers.
- Responded promptly to customer inquires
- Handled incoming and outgoing calls with customers and pharmacies to effectively resolve inquires
Customer Service Representative
Service Experts
Lakeland, FL
01.2008 - 12.2009
- Informed customers about additional products or service to enhance their experience.
- Updated customer records after each interaction to ensure accurate account information.
- Maintained knowledge of latest products and services to provide informed support.
- Retrieved customer account information from databases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
South Shore
Brooklyn, NYAssociate of Arts -
Polk State College
Winter Haven, FLSkills
- Call center experience
- Clear communication
- Order processing
- Active listening
- Communication skills
- Microsoft outlook
Timeline
Customer Service Advocate
HealthDyne
09.2013 - Current
Customer Service Representative
Service Experts
01.2008 - 12.2009
High School Diploma -
South Shore
Associate of Arts -
Polk State College