Summary
Overview
Work History
Skills
Professional Certification License
Timeline
Generic

Doris Selvaggio

Wood Dale,IL

Summary

Experienced professional office support specialist with a strong background in administrative functions. Recognized for reliability and adaptability in dynamic work environments. Excellent organizational abilities and a collaborative mindset to ensure seamless team operations and goal achievement. Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Administrative Assistant / Resident Manager

AMH Living
04.2019 - 09.2024
  • Managed a portfolio of 600+ homes in Illinois and Wisconsin
  • Delinquency operations and rent collections, prepare files to be sent to attorney for eviction process, assists with lockouts and evictions
  • Works closely with maintenance to ensure resident requests are addressed as well as works with field team on new move-ins to have any issues addressed prior to resident moving in
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Resident retention – providing residents with a positive experience, responding to renewals, questions, complaints, etc
  • Orient new residents, and assist residents with move-ins and move outs
  • Complying with all licensee rules and regulations and fair housing

Customer Associate

Regus/IWG
02.2014 - 04.2019
  • Strong Customer Service skills, ability to remain flexible and composed in high-pressure or continually changing situations
  • Programs: Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, ability to operate basic office equipment
  • Responsible for all incoming/distribution of Fed Ex, USPS, UPS, DHL packages
  • Ensures that all daily service charges are captured/recorded in the billing system
  • Ease of adapting to several Regus locations, temporarily as needed
  • Assist management with various projects, develop brochures, etc
  • Facilitate Accounts Receivable/Payable for clients
  • Essential resource in assisting clients within the center; meet and greet guests
  • Preparing offices for client move-in, troubleshooting basic technical issues, programming phones, constructing furniture/design in clients office
  • Interim as required for the Community Manager as well as instructor and mentor for new Customer Associates in the centers

Skills

  • Communication
  • Data entry
  • Customer relations
  • Clerical support
  • Documentation and recordkeeping
  • Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
  • Dedicated team player
  • Deadline oriented
  • Situation adaptability
  • Customer service
  • Computer skills

Professional Certification License

  • State of IL Licensed Real Estate Residential Leasing Agent, 04/01/21
  • Certified Notary Public, 04/24/28

Timeline

Administrative Assistant / Resident Manager

AMH Living
04.2019 - 09.2024

Customer Associate

Regus/IWG
02.2014 - 04.2019

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Doris Selvaggio