Doris Serena-MacLennan
Ormond Beach,FL
Summary
Dynamic and results-oriented professional with a proven track record. Skilled in customer service and strong multitasking. Committed to fostering positive relationships and driving success, leveraging active learning to continuously improve and achieve goals. People-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to exceed in personalized service.
Overview
21
21
years of professional experience
Work History
Restaurant Hostess
Peach Valley Cafe
2024.08 - Current
- Possess 20 plus years of practice in customer service
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered phone calls to take orders, give information and document reservations.
Pre K Teacher/Assistant Director of Education
Salty Kids Preschool
2012.08 - 2021.08
- Established positive relationships with parents through daily communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed.
- Trained new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Fostered a love of learning among students by maintaining an energetic teaching style
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assessed student progress and provided feedback on educational development.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Chairwoman/Sales Manager
BookHugger LLc.
2004.03 - 2012.07
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Early Childhood Education
Daytona State College
Daytona Beach, FL05.2015
Skills
- Customer Service
- Strong multitasking
- Leadership Qualities
- Active Learning
- Team player
- Strong work ethic
Languages
English
Native or Bilingual
Portuguese Creole
Full Professional
Timeline
Restaurant Hostess
Peach Valley Cafe
2024.08 - Current
Pre K Teacher/Assistant Director of Education
Salty Kids Preschool
2012.08 - 2021.08
Chairwoman/Sales Manager
BookHugger LLc.
2004.03 - 2012.07
No Degree - Early Childhood Education
Daytona State College
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