Overview
Work History
Education
Skills
Certification
Timeline
Languages
Accomplishments
Summary
Work Preference
Work Availability
Quote
Generic
Doris Smith

Doris Smith

Fulfillment Associate I
Richland,MS

Overview

28
28
years of professional experience
1
1
Certificate

Work History

Amazon Stower

Amazon Robotics
Canton , MS
2023.06 - Current
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Reduced item retrieval time by maintaining an organized and easily navigable storage system.
  • Enhanced team efficiency through consistent communication and collaboration with fellow stowers and supervisors.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.

Operations Dispatcher

KLLM Transportation Services
Jackson , MS
01.2021 - 06.2023
  • Executed data entry operations within AS400 system.
  • Exceptional interpersonal skills with handling multi-line phone inquiries, complaints, and requests courteously and professionally with 95 %customer satisfaction.
  • Excellent communication skills with ability to listen actively and communicate effectively with over 30 drivers to understand their needs and concerns.
  • Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
  • Developed strong working relationships with drivers to promote teamwork, collaboration, and mutual respect within the organization.

Site Safety Specialist

Amazon
Canton , MS
10.2020 - 01.2021
  • Boasts comprehensive understanding of OSHA General Industry (29 CFR 1910) regulations.
  • Successfully implemented company safety policies and procedures that reduced workplace incidents by 45%.
  • Conducted safety analyses to assess potential hazards and formulate strategies to mitigate risks by 35%.
  • Decreased workplace accidents through thorough hazard identification, risk assessment, and mitigation strategies.
  • Evaluated worksite equipment for potential hazards and implemented necessary maintenance schedules or replacements to ensure optimal functionality and safety compliance.

Safety Training Instructor

Universal Logistics Holdings Inc.
Memphis , TN
09.2016 - 10.2020
  • Developed over 20 engaging slide presentations for bi-weekly training sessions that captured employees' attention and effectively communicated crucial information pertaining to workplace health and safety topics.
  • Conducted over 100 safety classes focused on enhancing employee engagement resulting in 20% decrease in
    workplace incidents.
  • Led and supervised team of up to 30 warehouse personnel, ensuring efficient loading of LTL freight on trailers
  • Evaluated the effectiveness of existing training programs, making data-driven recommendations for improvements based on feedback from participants.
  • Utilized performance metrics to track progress toward workplace safety goals, adjusting strategies accordingly to ensure continuous improvement efforts were effective.

Shipping Manager

Fry's Electronics Inc.
Memphis, TN
07.2009 - 09.2016
  • Successfully led team of 25 logistics professionals, cultivating culture of high performance that resulted in 10% increase in employee productivity.
  • Directed cross-functional team during deployment of new warehouse management system, which led to 20% boost in operational efficiency.
  • Initiated safety program that led to 35% decrease in workplace accidents over 2 years.
  • Established performance metrics for shipping department, driving continuous improvement initiatives.

Title Clerk

Shelby County Government
Memphis , TN
08.1996 - 07.2009
  • Examined and verified 500 titles weekly.
  • Managed High-volume workload, processing average of 200 documents daily with 99% accuracy rate.
  • Sustained 99% accuracy rate in recording and disseminating vital information, reducing potential errors and minimizing response delays in response.
  • Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and email management.
  • Experienced with office equipment and software systems, including printers, scanners, and database management for over 10 years.

Education

Some College (No Degree) - Computer And Information Sciences

Holmes Community College
Goodman, MS

Skills

  • Data Entry
  • Dispatch Coordination
  • Organizational Skills
  • Active Listening
  • Analytical Skills
  • Excellent Communication
  • Office Administration
  • Document Control
  • Clerical Support
  • Administrative Support
  • Microsoft Office Suite
  • Customer Relations

Certification

OSHA 30 General Industry Safety and Health

#20-900520987 OSHA Training Institute Education Centers

Adult First Aid/ CPR/AED Online

August 2023-August 2025

American Red Cross Certificate of Completion




Timeline

Amazon Stower

Amazon Robotics
2023.06 - Current

Operations Dispatcher

KLLM Transportation Services
01.2021 - 06.2023

Site Safety Specialist

Amazon
10.2020 - 01.2021

Safety Training Instructor

Universal Logistics Holdings Inc.
09.2016 - 10.2020

Shipping Manager

Fry's Electronics Inc.
07.2009 - 09.2016

Title Clerk

Shelby County Government
08.1996 - 07.2009

Some College (No Degree) - Computer And Information Sciences

Holmes Community College

Languages

English
Full Professional

Accomplishments

  • Utilized Microsoft Excel to create production tracking spreadsheets within the shipping department, resulting in a 45% improvement in the picking rate.
  • Shipping Manager|Fry's Electronics | July 2009—July 2010 Promoted within a six-month timeframe for initiative and creating a diverse culture.
  • Recognized for exceptional leadership abilities and commitment to operational excellence. First Black woman to pioneer the shipping manager role at Fry's Electronics in July 2010- September 2016.

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building, and performance optimization. A solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave4-day work week401k matchTeam Building / Company RetreatsCompany CulturePersonal development programsPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

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Doris SmithFulfillment Associate I