Summary
Overview
Work History
Education
Skills
Timeline
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Doris A Solis

Chicago,IL

Summary

Dynamically skilled in customer service management. Proven ability to resolve issues with empathy and efficiency, enhancing customer satisfaction. Adept at regulatory compliance of FFA and corporate regulations. Consistently delivering exceptional support while promoting loyalty programs to boost brand awareness. Dedicated professional prepared to leverage extensive service experience while demonstrating strong communication and problem-solving skills in high-pressure environments while focusing on delivering positive outcomes.

Overview

11
11
years of professional experience

Work History

Passenger Service Agent

United Airlines
11.2020 - 09.2025
  • Provided exceptional customer service to passengers during check-in and boarding processes.
  • Assisted passengers with baggage handling and special requests, ensuring compliance with airline policies.
  • Coordinated communication between passengers and airport staff to resolve issues promptly.
  • Utilized ticketing systems to manage reservations and process passenger information efficiently.
  • Engaged in ongoing training to develop knowledge of airline operations and customer service standards.
  • Adapted quickly to changing situations, demonstrating flexibility during peak travel times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.

Ticket Agent

Wrigley Field
03.2015 - 06.2020
  • Managed ticket sales operations, ensuring efficient processing and customer service.
  • Resolved customer inquiries and complaints, maintaining high levels of satisfaction and retention.
  • Collaborated with event coordinators to optimize ticket distribution strategies for various events.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.

Education

Associate of Arts - Radio And Television Broadcasting

Illinois Media School
Chicago, IL
04-2016

Associate of Arts - Liberal Arts

Carleton College
Northfield, MN
08-1997

Skills

  • Customer service professional
  • Strong organizational skills
  • VIP support
  • Emergency procedures
  • FAA regulations
  • Travel documentation verification
  • Lost baggage tracing
  • Regulatory compliance
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Multi-line phone talent
  • Brand representation
  • Broadcast journalism
  • Digital media
  • Visual storytelling
  • Content development
  • Script writing
  • Audio editing
  • Voiceover talent
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Critical thinking
  • Verbal and written communication
  • Work Planning and Prioritization
  • Film cutting and editing

Timeline

Passenger Service Agent

United Airlines
11.2020 - 09.2025

Ticket Agent

Wrigley Field
03.2015 - 06.2020

Associate of Arts - Radio And Television Broadcasting

Illinois Media School

Associate of Arts - Liberal Arts

Carleton College

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Doris A Solis