Doris Sparks
Summary
Senior Implementation Consultant Experienced EHR/EMR Implementation Analyst that strives to be receptive and efficient in learning new systems and methodologies. Able to thrive both independently, as well as in team-oriented environments to accomplish major organizational goals. Prepared to bring significant help desk, troubleshooting and issue resolution skills developed over several years in many different industries to a growth-oriented role.
Overview
9
9
years of professional experience
Work History
Ambulatory Clinical Adoption Training Analyst
The Coker Group
09.2022 - Current
- Successfully implemented at the elbow support for large ambulatory clients such as AdventHealth, HealthFirst, Village MD in the Southeast and Southwest regions of the US over several months.
- Reproduce client issue to determine root cause; provide thorough, accurate and professional responses when resolution is reached. Collect and ticket all incoming correspondence. Escalate complex issues as necessary.
- Provide Contact Center/Tier One support and guidance for onsite colleagues during go live. Create and work cases in Salesforce following to resolution, ultimately relaying results to affected clients and contributing to an online success community as needed.
- Facilitate chart abstraction from old EMR/EHR to new software in preparation for "go live". Employ HTML coding to create client forms and letters.
Cerner HIT Classroom Trainer
Blue Sky Innovative Solutions
04.2022 - 06.2022
- Support ongoing, real-time client classroom training and troubleshooting needs while documenting and forwarding end user requests for modifications or enhancements to appropriate teams, then providing feedback to the end users on those requests.
- Serve as primary client contact and evaluate Cerner EMR software user proficiency while at various locations.
- Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client expectations, and providing timely status updates. Collect and ticket all incoming correspondence.
- Participated in and contributed to end user training with feedback and expert knowledge of Cerner EMR and how the product facilitates workflows for various medical specialties.
Senior Client Implementation Support Analyst
Staffing As A Mission, LLC
09.2016 - 06.2022
- Support client implementation activities on-site and serve as a primary client contact on athenaNet as well as a resource for customers and athenahealth project management teams.
- Assist end users via phone/ in person with password resets, lockouts, testing of workflows, etc. then professionally and timely advising of results. Collect and ticket all incoming correspondence.
- Troubleshoot hardware, software, and connectivity issues with prompt resolution while coaching clients/ end users on how to avoid future problems. Escalated complex issues as needed.
- Support ongoing, real-time client training and troubleshooting needs in the Client Support Center when not assigned to a go live.
Senior Client Implementation Support Analyst
AthenaHealth
03.2015 - 03.2016
- Support client implementation activities on-site and serve as a primary client contact
on athenaNet as well as a resource for customers and athenahealth project management
teams. Collect and ticket all incoming correspondence. - Recreated and diagnosed technical or workflow issues experienced by end users; provided clear and concise resolution and how to avoid future problems. Escalated complex issues to appropriate departments.
- Support ongoing, real-time client training and troubleshooting needs in the Client Support Center when not assigned to a go live.
- Contribute to an online library of team training tools and documents; develop and maintain an understanding of best practices to use in coaching clients to success.
STOLI Customer Service Specialist
SunTrust Bank
03.2014 - 03.2015
- Handle inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services; collect and ticket all incoming correspondence.
- Answer client questions within set standards, employing soft skills to relay information.
- Resolve problems and complaints clients might have regarding banking products and services.
- Consistently meet performance goals in adherence, quality and booked products.
Education
Columbus State University
Alabama State University
Montgomery, ALSkills
- Help Desk
- Client Support
- Online Training
- Problem Solving
- Soft Skills
- Leadership
- Case Management
- Troubleshooting
- Implementation
- Medical Terminology
Timeline
Ambulatory Clinical Adoption Training Analyst
The Coker Group
09.2022 - Current
Cerner HIT Classroom Trainer
Blue Sky Innovative Solutions
04.2022 - 06.2022
Senior Client Implementation Support Analyst
Staffing As A Mission, LLC
09.2016 - 06.2022
Senior Client Implementation Support Analyst
AthenaHealth
03.2015 - 03.2016
STOLI Customer Service Specialist
SunTrust Bank
03.2014 - 03.2015
Columbus State University
Alabama State University