Doris Stablein
Griffith,IN
Summary
Highly-motivated professional with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
19
19
years of professional experience
Work History
Dental Office Manager
Park Family Dental
Chicago, IL
01.2013 - Current
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Treatment Coordinator/Production Manager
Smiles By Design
Chicago, IL
01.2007 - 12.2012
- Performed in team leader capacity and organized all treatment and hygiene production.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Directed patient care by organizing schedules and production for 2 doctors and 4 hygienists.
- Laid out potential payment plans for patients to optimize acceptance and maximize insurance or hsa benefits.
- Explained treatment choices to patients and helped determine best options.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Office Manager
1st Family Dental
Chicago, IL
02.2003 - 12.2006
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Lane Technical High School
Chicago, IL05.1999
Skills
- Organizational and planning skills
- Patient care
- Strong verbal and written communication skills
- Problem analysis and resolution skills
- Integrity and confidentiality
- Teamwork
Timeline
Dental Office Manager
Park Family Dental
01.2013 - Current
Treatment Coordinator/Production Manager
Smiles By Design
01.2007 - 12.2012
Office Manager
1st Family Dental
02.2003 - 12.2006
High School Diploma -
Lane Technical High School
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