Doris Taumua
Oceanside,CA
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Hardworking and punctual Walmart works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Driven Customer Service Supervisor offers 18 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Motivated Walmart focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company
Overview
23
23
years of professional experience
Work History
Merchandiser
John Lenore & Company
09.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Helped customers locate desired items and assisted with carrying heavy loads.
Merchandiser
Coca-Cola
Oceanside, CA
06.2023 - 08.2023
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
Customer Service Manager
Walmart
Oceanside, CA
08.2005 - 06.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized client contracts, records and reports to strengthen traceability.
Cashier
Military Base
Oceanside, CA
10.2001 - 06.2003
- Custermer service
- Register
- Electronics department
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
El Camino High School
Oceanside, CA06-2000
Skills
- Customer Focus
- Patience and composure
- Guest Services
- Customer Service
- Payment Collection
- Product Merchandising
- Cash Handling
- Merchandise Restocking
- Customer Complaint Resolution
- Customer Satisfaction
- Retail Merchandising
- Product Knowledge
- Telephone management
- Cash Management
- Customer Assistance
- Inventory Stocking
- Payment Processing
- Return and Exchange Processing
- Team Leadership
- Excellent Communication
- Employee Training
- Staff Supervision
- Shipment Procedures
Timeline
Merchandiser
John Lenore & Company
09.2023 - Current
Merchandiser
Coca-Cola
06.2023 - 08.2023
Customer Service Manager
Walmart
08.2005 - 06.2023
Cashier
Military Base
10.2001 - 06.2003
High School Diploma -
El Camino High School