Doris Taylor
Sandy Springs,GA
Summary
Talented professional focused on improving underwriting operations through detail-oriented and organized support. Effective at operating with little oversight to develop creative solutions and resolve customer concerns. Results-oriented with a passion for innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
09.2019 - Current
- Assess customer risk and determine eligibility by reviewing applications.
- Review applications for completeness and accuracy of information.
- Process application errors and reviews in the PQ role for added car and raw new.
- Research applicable laws and regulations related to insurance policies and procedures.
- Assist with new business processing, renewals, endorsements, cancellations, and reinstatements.
- Perform initial cancellations for Raw New follow-up.
- Strong working knowledge of PLAA Production work types: UAPT, Raw New, Added processing, Added follow-up, Raw New Follow-up.
- Use of all Enterprise resources to provide quality service and peer feedback.
- Perform peer side-by-side observations of Underwriting Service Assistants to help increase productivity and efficiency.
- Maintain up-to-date knowledge of insurance regulations, best practices, and industry trends.
- Handle rush requests and provide updates to PLAA Gatekeeper for demand pool 2.
- Currently, serve as a Gatekeeper for rush requests coordination with PLCC.
- Knowledgeable of demand pools 2, 3, and 4.
Claims Processor
NAVEX Global
Norcross, GA
07.2016 - 05.2017
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Provided technical guidance and training to new staff members regarding claim processing procedures.
- Updated job knowledge by participating in educational opportunities.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
Executive Liaison
Aerotek
Warren, MI
05.2013 - 07.2016
- Developed and maintained relationships with General Motors executive stakeholders.
- Served as a SEAL Team member handling special requests on behalf of General Motors executives.
- Prepared presentations for board meetings.
- Ensured compliance with applicable regulations.
- Acted as a liaison between executives and external contacts.
- Assisted in developing policies and procedures for operations.
- Managed confidential information regarding personnel matters.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Executed special objectives and projects in response to executive team and board member requests.
- Provide feedback, training, coaching, and mentorship to Executive Liaisons.
Site Coordinator
Xerox Corporation
Detroit, MI
08.2005 - 01.2010
- Supervise Xerox Litigation Support Operation department by mentoring and providing performance feedback.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Developed comprehensive training programs for new staff members.
- Analyzed feedback from attendees to improve future events.
- Responsible for managing the flow of documents and information. Write, edit, and manage processes pertaining to General Motors legal core file documents.
- Train employees on technical process upgrades and changes pertaining to all core file procedures.
Education
Associate of Arts - Business Administration
Davenport University
Grand Rapids, MI04-2013
Skills
- Policy analysis
- Analytical Skills
- Attention to Detail
- Insurance knowledge
- Document Review
- Policy administration
- Research abilities
- Database Management
- Adaptability and Flexibility
- Drafting correspondence
- Problem-Solving
- Professionalism
- Time management abilities
- Effective Communication
- Team Collaboration
Accomplishments
- Good Act Award State Farm
- Peak Performer Xerox Corporation
- Executive Liaison of the Year Aerotek
Certification
- Lean Six Sigma Green Belt Certification Xerox Corporation
Timeline
Underwriting Service Assistant
State Farm
09.2019 - Current
Claims Processor
NAVEX Global
07.2016 - 05.2017
Executive Liaison
Aerotek
05.2013 - 07.2016
Site Coordinator
Xerox Corporation
08.2005 - 01.2010
Associate of Arts - Business Administration
Davenport University
- Lean Six Sigma Green Belt Certification Xerox Corporation
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