Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Systemapplicationknowledge
Timeline
Generic

Doris Thompson-Salaam

Charlotte,N. C.

Summary

Deliver the most rewarding experience, in every dimension of Community Resources. I would love to be a part of a team that is responsible improving the health of the community and in return, would encourage healthier communities, families, and individuals of all backgrounds.

Excellent leadership skills Attentive to department, stakeholders, and upper managements needs and concerns Microsoft Office skills Management skills Written and verbal communication skills Organizational and multi-tasking abilities Interpersonal skills Time management skills Abilities: Adaptability – able to adapt to changes to best address or meet department need(s). Collaboration -able to work with others of different departments, to build and maintain positive working relationships. Trust – Working confidently with others to develop trust and confidence within the organization Communication – Able to communicate department needs to group and or individual level Focus on principles and practices related to quality improvement and assurance. Negotiation for desired outcomes Leadership - skills that inspires and manage up

Overview

32
32
years of professional experience

Work History

Supervisor (Clinical Ancillary Services/Call Center)

Mecklenburg County Health Department
01.2014 - Current
  • Prepare monthly reports
  • Monitor trends in customer satisfaction
  • Assist with community with the proper referrals or appointment
  • Delegate assignments / reports
  • Time management
  • Train staff
  • Interview
  • Hire
  • Handle conflicts and or concerns

Administration Support III/Team Leader (Public Health)

Mecklenburg County Health Department
01.2009 - 01.2012
  • Delegate assignments in the present/absent of my supervisor
  • Patient registration
  • Scheduling appointments
  • Cash management
  • Managed care requirements and patient relations
  • Part of the interviewing process
  • Train new staff
  • Multiline/Switchboard
  • Cisco appointment line

Registrar

01.2005 - 01.2009
  • Answer multiline telephone
  • Data entry
  • Schedule / cancel appointment
  • Patient registration
  • Cash management
  • Team player

Switchboard Operator

01.2002 - 01.2005
  • Greet clients / guests
  • Answer multi-line telephone
  • Transferred called internally/externally
  • Monthly reports

Domestic Engineer

Thompson Enterprise
01.1998 - 01.2002
  • Managed household duties
  • Scheduled learning activities
  • Prepared meals
  • Maintained household finances
  • Provided internal customer service

Director

C. E Dewberry
01.1993 - 01.1998
  • Training of new team members
  • Hiring and terminating team members
  • Monthly reports and payroll
  • Maintain team schedules
  • Mediator between team members and customers

Education

Masters of Heath Administration -

University of Phoenix
Charlotte, NC

Bachelor of Science - Business Administration

University of Phoenix
Charlotte, NC

Skills

  • Adaptability – able to adapt to changes to best address or meet department need(s)
  • Collaboration - able to work with others of different departments, to build and maintain positive working relationships
  • Trust – Working confidently with others to develop trust and confidence within the organization
  • Communication – Able to communicate department needs to group and or individual level
  • Focus on principles and practices related to quality improvement and assurance
  • Negotiation for desired outcomes
  • Leadership - skills that inspires and manage up

Accomplishments

  • Excellent verbal and written communication skills through the courses taken with the University of Phoenix.
  • Bachelor’s degree with significant coursework in business management.
  • Graduated with a Master in Health Administration.
  • Supervising 4 Success
  • Employee of the Year
  • Ethic Customer Service Hero Award
  • Numerous values in Actions
  • Numerous Customer Service Appreciation Letters (internally/externally)

Training

  • Public Health HIPAA
  • Violence in the workplace and community
  • Ethics in the workplace
  • HR Compliance for Supervisors
  • Sexual Harassment
  • Recruitment for Hiring Managers
  • Fraud awareness
  • Diversity Training for Public Health

Systemapplicationknowledge

  • Microsoft Windows
  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Cerner
  • Cisco Phone management
  • NCID
  • NC Tracks
  • Avatar
  • CureMD

Timeline

Supervisor (Clinical Ancillary Services/Call Center)

Mecklenburg County Health Department
01.2014 - Current

Administration Support III/Team Leader (Public Health)

Mecklenburg County Health Department
01.2009 - 01.2012

Registrar

01.2005 - 01.2009

Switchboard Operator

01.2002 - 01.2005

Domestic Engineer

Thompson Enterprise
01.1998 - 01.2002

Director

C. E Dewberry
01.1993 - 01.1998

Bachelor of Science - Business Administration

University of Phoenix

Masters of Heath Administration -

University of Phoenix
Doris Thompson-Salaam