Doris Wade
Clarksville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
Pei Wei Asian Diner
03.2012 - 05.2018
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee evaluations, and contract details.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Kitchen Manager
Pei Wei Asian Diner
01.2010 - 03.2012
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Manager of Operations
Pei Wei Asian Diner
08.2008 - 02.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Raised property accuracy and accountability by creating new automated tracking method.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue and effectively targets
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Montclair High School
Montclair, CA06.2006
Associate of Science - Business Administration
Mt San Antonio College
Walnut, CA06.2008
Bachelor of Science - Health Administration
Keiser University
Fort Lauderdale, FL06.2024
Skills
- Risk Management
- Profit and Loss
- Marketing
- Food Preparation and Safety
- Analytical Skills
- Time Management
- Sales Planning and Implementation
- Product Analysis
- Administrative Skills
- Multimillion-Dollar P&L Management
- Staff Management
- Team Training
- Purchasing
- Leadership
- Operations Management
- Budgeting and Cost Control
- Problem Resolution
- Labor Cost Controls
- Customer Experience
- Staffing
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Pei Wei Asian Diner
03.2012 - 05.2018
Kitchen Manager
Pei Wei Asian Diner
01.2010 - 03.2012
Manager of Operations
Pei Wei Asian Diner
08.2008 - 02.2010
High School Diploma -
Montclair High School
Associate of Science - Business Administration
Mt San Antonio College
Bachelor of Science - Health Administration
Keiser University
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