Doris Wan
Servers, Administrative Assistant
9921 Robbins Dr, Beverly Hills,CA
Summary
Results-Oriented Professional with experience in Sales Associates, Customer Services, Administrative Assistant, Assistant Living. Proficient in meeting company objectives and employees needs. Strong business background and experience in resolving compliance issues working within a fast-paced environment. Additional Qualifications skills in Bilingual (Cantonese and English)
Overview
17
17
years of professional experience
2
2
Certifications
1
1
Language
Work History
Waitress / Server
Joss Cuisine, Inc.
11.2023 - Current
- Experienced Fine Dining Server with 3 years of providing exceptional service in high-end restaurants. Skilled in menu knowledge, wine pairing, upselling, and maintaining a refined dining experience. Increased guest satisfaction scores 20%. Known for attention to detail, strong communication, and team collaboration to deliver an unforgettable dining.
- - Managed multiple tables in a high-volume environment, achieving a 95% accuracy rate on orders.
- - Delivered personalized dining experiences to VIP guests, increasing repeat business by 30%.
- - Efficiently handled large parties and special events.
- - Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes.
- - Maintained cleanliness and organization of dining area
- Catering Server
- - Provided excellent customer service to clients during events
- - Sep up and organized catering equipment and supplies
- - Served food and beverages to guests in a professional manner
- - Assisted with event clean-up and breakdown
Qualified Field Director
PREMIER FINANCIAL ALLIANCE
01.2009 - Current
- Train new Agents in all aspects of life insurance and financial sales and service in the classroom, one-on-one sessions and in client meetings
- Provide coaching and guidance to new Agents on developing their business practice
- Work with other Managers on the team to help the office grow
- Develop and implement business and marketing plans
- Prospect for potential clients
- Discuss financial concerns and needs of individuals
- Present potential solutions using our products and services
House Manager
Harbor Bay Assisted Living
02.2023 - 08.2023
- To satisfy all administrative responsibilities that a care home environment requires.
- To supervise food services, creating the nutrition menu for the individual patient, ensure high levels of patients’ needs and make sure they get the proper services. Maintain and update patient’s records. Communicate with patients’ families and caretakers about treatment and medications.
- To supervise all the caregivers and schedule their time schedule.
Nutrition Assistant for Moraga School District
Sodexo Employee Relations
11.2022 - 02.2023
- As a Food Prep Helper at Moraga School District, works primarily in the kitchen supporting the production of food products and cleans and sanitizes work stations and production equipment.
Customer Service / Waitresses
Joss Cuisine, Inc.
07.2021 - 09.2022
- Assisting manager to arrange all the Events, table arrangement, prepare the proposal and menu. Helping all the waitresses to serve the customers.
Caregiver
Harbor Bay Assisted Living
11.2019 - 12.2019
- Assisting with personal care: bathing and grooming, dressing, eating, toileting, transferring and exercise.
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.
- Seniors Activity
- Playing Puzzles with all the elderly; Drawing and coloring; Reading Books
Office Administration
Maison Real Estate & Design INC.
06.2019 - 11.2019
- Book-Keeping; Staging and dis-stage for the new listing houses; deep cleaning for all the new listing houses.
Education
Associates Art Degree - Merchandise Marketing
The Fashion Institute of Design and Merchandising
San Francisco, CASkills
Typing / Typewriter (65 wpm)
MS Word, Excel, Access and Outlook
Accounting system: Peachtree, Lions, RUMBA, IC Verify, and Zap System
Amplexus system, Reuter’s financial information system, Citrix Applications, Web Query imaging system, IBM Content manager eClient
Certification
State Of California Department of Insurance: License Number 0G66472
Timeline
Waitress / Server
Joss Cuisine, Inc.
11.2023 - Current
House Manager
Harbor Bay Assisted Living
02.2023 - 08.2023
Nutrition Assistant for Moraga School District
Sodexo Employee Relations
11.2022 - 02.2023
Customer Service / Waitresses
Joss Cuisine, Inc.
07.2021 - 09.2022
Caregiver
Harbor Bay Assisted Living
11.2019 - 12.2019
Office Administration
Maison Real Estate & Design INC.
06.2019 - 11.2019
Qualified Field Director
PREMIER FINANCIAL ALLIANCE
01.2009 - Current
Associates Art Degree - Merchandise Marketing
The Fashion Institute of Design and Merchandising