Doris Williams
Centreville,VA
Summary
Instrumental Scrum Master bringing 7 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master
Indiana Department of Workforce Development (DWD)
2024.02 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Utilize Jira and Confluence to enhance project visibility and team collaboration
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Monitor and report on team velocity, burndown charts, and other key Agile metrics to upper management
- Promotes a culture of continuous improvement within the constraints of DWD operations
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
Sr. Scrum Master
JP Morgan & Chase
2022.06 - 2024.02
- Supported 2 teams (development and support) in a SAFe environment
- Administered all SAFe ceremonies including Daily Stand Up, Iteration Planning, Iteration Review, and Iteration Retrospective
- Supported Agile team to increase their throughput using techniques including swarming, and high-collaboration approaches such as Paired Programming
- Leveraged Jira to track team progress and promote collaboration
- Supported PO on Agile methods for user story prioritization and backlog refinement, to optimize effective focus on value delivery
- Identified and removed impediments and coached team members in effective root-cause analysis techniques such as the 5-whys technique, and open Sprint Retrospective discussions to ensure team alignment
- Led Agile team to self-managing maturity, resulting in various successful processes automation
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Partnered with project team members to identify and quickly address problems.
- Generated reports for IT project progress and performance.
- Updated customers and senior leaders on progress and roadblocks.
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Scrum Master
Elevance Health
2019.02 - 2022.06
- Supported 2 development teams in a SAFe environment
- Facilitated all SAFe events and ensured proper iteration planning
- Used Jira and Kanban Board to track key Scrum metrics and deliver committed work
- Collaborated with other Agile teams to manage dependencies effectively.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Communicated project updates to stakeholders at all levels.
- Streamlined release processes through close coordination between development teams and operations staff.
- Helped the product owner create comprehensive user stories with clear acceptance criteria to guide development efforts.
Scrum Master
AT&T
2017.08 - 2019.02
- Facilitated team transition from waterfall to Agile methodology
- Introduced working agreements to promote transparency and clarity
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Built trust among team members by mediating conflicts constructively while advocating for individual perspectives in an unbiased manner.
- Facilitated smoother product development cycles by working closely with product owners to prioritize backlog items based on user needs and business value.
- Boosted cross-functional collaboration by fostering open communication channels between developers, testers, and product owners.
- Empowered team members by promoting self-organization, accountability, and ownership of tasks within the Scrum framework.
Project Manager
AT&T
2015.06 - 2017.07
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delegated tasks on the project to employees best positioned to complete them.
- Made effective decisions when presented with multiple options for how to progress with the project.
- Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Adjusted schedules and targets on the project as needs or financing for the project change.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Assistant Project Manager
Burke & Herbert Bank
2012.12 - 2015.05
- Maintained close connection with project personnel to quickly identify and resolve problems
- Provided onboarding, plan maintenance and operational support for institutional and personal retirement clients for product lines
- Kept project teams on-task with proactive control of budgets, schedules, and scopes
- Identified project scopes, constraints, risks and deadlines
- Had a deep client centric focus and was also required to work very closely with the service, product, and the technology teams who supported the product offering
- Met with stakeholders to discuss project goals and needs
- Worked well independently with strong time management, prioritization, and organizational skills
- Participated and offered input on new product feature development initiatives.
Education
Master of Science - Human Resources Management
Georgetown University
District Of Columbia 05.2017
Bachelor of Science - Health Management
University of Baltimore
Baltimore, MD12.2011
Skills
- Excellent oral and written communication skills
- Strategic planning
- Team mentoring
- Effective decision-making
- Excellent time management
- Business Analysis
- Project coordination
- Risk Analyst
- Meeting Facilitation
- Servant Leadership
- Agile Metrics Tracking
- Agile Coaching
- Scrum Framework Expertise
Certification
- Certified Scrum Master (CSM)
- Certified SAFe 6.0 Scrum Master (SSM)
- Certified SAFe 6.0 Product Owner and Product Manager (POPM)
Key Qualifications
Demonstrated Business & Product Development Expertise in an Agile Environment: 6+ years of experience in facilitating stakeholders’ engagement and teams in the development and deployment of software and business technology. Certified SAFe 6.0 Scrum Master seeking to leverage Scrum and Agile skills, and business analysis skills to ensure organizational success through improving team performance and raise efficiency in product delivery; coaching Agile teams to self-manage and become high performing. Articulate Communicator
Timeline
Scrum Master
Indiana Department of Workforce Development (DWD)
2024.02 - Current
Sr. Scrum Master
JP Morgan & Chase
2022.06 - 2024.02
Scrum Master
Elevance Health
2019.02 - 2022.06
Scrum Master
AT&T
2017.08 - 2019.02
Project Manager
AT&T
2015.06 - 2017.07
Assistant Project Manager
Burke & Herbert Bank
2012.12 - 2015.05
Master of Science - Human Resources Management
Georgetown University
Bachelor of Science - Health Management
University of Baltimore
- Certified Scrum Master (CSM)
- Certified SAFe 6.0 Scrum Master (SSM)
- Certified SAFe 6.0 Product Owner and Product Manager (POPM)
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