Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Languages
Timeline
Generic

Doris Yee

Sharon

Summary

Operations Manager with over 10 years of experience in healthcare and office management. Expertise in optimizing daily business functions, enhancing operational efficiency, and improving patient care through effective process improvements. Proven track record in financial management, strategic planning, and staff development, with successful leadership of cross-functional projects and budget management. Recognized for problem-solving skills and ability to foster high-performing teams while ensuring customer satisfaction.

Overview

29
29
years of professional experience

Work History

Patient Care Assistant (per diem)

Private HomeCare
01.2023 - Current
  • Provide personalized care and comfort to elderly patients with dementia.
  • Assist with bedside needs and bathroom visits.
  • Monitor, document, and communicate any changes in patient health.
  • Ensure a safe and clean environment for patient
  • Administer medication

Project Manager, Consultant (Contract)

JLS Mailing Services
01.2018 - 12.2025
  • Manage special projects, focusing on the improvement of the organization.
  • Streamlined processes and standardized protocols for the billing department.
  • Improve the billing and postage reconciliation techniques by simplifying unnecessary procedures.
  • Incorporate automation and paperwork reduction within the organization.
  • Created and critiqued SOP documents for the organization.
  • Recommend improvements in all departments, with supporting metrics.

Business Operations Manager

BILH - Beth Israel Deaconess Hospital Milton
Milton
01.2023 - 01.2024
  • Supported the administration and operations of the emergency room.
  • Managed payroll processing and human resources functions.
  • Facilitated ED leadership meetings to ensure objectives and plans were met.
  • Redesigned the ED main closet to improve efficiency and to ensure quick access to equipment in a fast pace environment.
  • Oversaw inventory in collaboration with the Supply Chain department to maintain adequate supplies.
  • Developed financial reports and reviews to report variances within the department.
  • Conducted data analysis, summarize and graph performance trends for quality and safety metrics.
  • Collaborated with ED professionals and allied health staff to enhance departmental efficiency.
  • Developed staff schedules and assigned daily tasks.
  • Led special projects aimed at reorganizing and streamlining unit processes for improvement.

Operations Manager

South Shore Health (Quincy site)
Quincy
01.2019 - 01.2022
  • Oversee and manage all aspects of practice operations and location.
  • Collaborate closely with physicians, advanced practice clinicians, administration and others to continuously assess and manage a wide range of objectives. These objectives include, but not limited to, operational, financial, personnel, practice management, marketing and programmatic development.
  • Assist with long range planning and project development. Ensures a high quality, customer-orientated workflow that adheres to the South Shore Health standards.
  • Provide oversight for problem resolution of an inter- and intra-departmental nature.
  • Manage office operations and staff. Collaborates with all staff to maintain smooth procedural operations, communicating as needed with Administrative Leadership, Medical Director/Department Chiefs, Physicians, Advanced Practice Clinicians, exempt and nonexempt staff, either directly or indirectly.
  • Provide direction and support to staff to assure effectiveness and efficiency throughout the department.
  • Develop, monitor and communicate performance standards. Ensuring adequate support within clinical departments.
  • Attain the system goals and objectives within specified time frames, as a part of the organization’s overall mission.
  • Seeking new program strategies and enhancements to expand patient services.
  • Ensure the appropriate handling of patient related concerns or complaints. Reviews and monitors service resolution processes and ensures appropriate response. Work as part of a management team that develops systems and procedures to address conflicts.
  • Promotes professional development, staff performance and department plans/goals, utilizes appropriate methods to ensure open communication with staff. Conveys and supports management decisions, policies and strategic plans.
  • The liaison between Department Chiefs, Administration and Clinical Staff
  • Assisted Director in establishing annual Capital and Operating budgets.
  • Responsible for monitoring the practice budget reports, identifying and addressing variances. Recommend cost saving initiatives or enhance revenue opportunities without compromising quality of services, implements change within limits of job scope.
  • Review all time cards for completeness and accuracy, approve and submit to Payroll in a timely manner.
  • Monitor and adjust the clinician’s schedules. Reviews all requests for permanent/temporary access or schedule adjustments for time off following the established policy and procedure.
  • Oversee the development and implementation of new operational procedures.
  • Establish and monitor workflows to ensure accuracy, efficiency and productivity in all business operations.
  • Direct, implement and monitor progression of organizational initiatives.
  • Participates in Performance Improvement activities. Delegates tasks appropriately.
  • Manage the on-boarding process for new personnel. Ensures paperwork is complete, accurate, without gaps causing delays.
  • Oversee the Epic implementation, ensuring all staff are trained and proficient.

Office Manager

NBC Healthcare
Walpole
01.2016 - 01.2017
  • Managed the daily operations of an adult outpatient and pediatric psychiatric practice.
  • Responsible for all administration functions of the practice, human resources, and office staff.
  • Managed hiring, orientation, training and performance reviews for the practice.
  • Utilize Microsoft excel to create spreadsheets to track daily revenues and weekly scheduling for medical assistant staff and clinicians.
  • Managed payroll and assisted the billing department to ensure insurance charges where accurately applied.
  • Implemented and managed a new EMR system, new phone system, and all office equipment.
  • Primary point-of-contact for all office correspondence and solving patient care issues to ensure quality improvements.
  • Implement office policies by establishing standards and procedures.
  • Assisted and coordinated in marketing the practice to other medical facilities.
  • Provided back up coverage for support staff as needed

Office Manager

MUSCULAR SOLUTIONS
Brookline
01.2014 - 01.2016
  • Supported the company operations office systems and managed the office.
  • Supervised and managed office staff, including performance reviews, recruitment, orientation, and training.
  • Organized office operations and procedures, managed payroll, handled correspondence, and reviewed supply requisitions.
  • Ensured office efficiency by planning and implementing systems, layouts, and equipment.
  • Established and enforced office policies by setting standards and procedures, making adjustments as needed.

Business Analyst

BLUE CROSS BLUE SHIELD OF MASSACHUSETTS
Quincy
01.2003 - 01.2004
  • Supported the development and publication of Claims Division and Corporate performance results to be reported to CEO and used for publications.
  • Developed and maintained complex metrics file including both unit cost and performance measures; developed and packaged trend information for presentation and leadership.
  • Conducted accurate research and provided analysis of performance trends; identify anomalies and alerted leadership.
  • Coordinated, prepared and maintained weekly/monthly claims receipts, inventory and membership spreadsheets.
  • Research and respond to internal customer inquiries in a timely manner, interacted with leaders throughout the organization to ensure timely and accurate reporting.
  • Evaluate and improved current performance reporting tools and methodologies.
  • Provide analytical support for the claims division management team.
  • Work on special projects as necessary (online reference tools, Claim operations web page).
  • Perform root cause analysis of production issues, identified sources of issues, quantified impacts and developed recommendations to improve or eliminate issues.
  • Assist with workflow documentation development in support of departmental production levels and goals.
  • Participate in the development and documentation of business requirements to implement continued improvement opportunities, associate process changes, and system enhancements.
  • Created a database utilizing Microsoft access and excel for tracking, reporting and manipulate claims data for corporate office.

Physician Coordinator

HARVARD VANGUARD MEDICAL ASSOCIATES
Boston
01.2000 - 01.2003
  • Managed hiring process, credentialing, salary calculations, and benefits for a group practice of up to 300 plus clinicians.
  • Liaison for physicians and advance practice clinicians with administrative offices, insurance companies and hospitals.
  • Streamlined hiring of new physicians and advance practice clinicians by reducing credentialing process from 180 days to 30 – 60 days.
  • Coordinated and processed applications for new hires, termination, FTE status changes, salary changes, contract payments, hospital appointments and re-appointments.
  • Completed salary calculations, contract reviews, and conducted departmental orientation for newly hired physicians.
  • Managed credentialing process and linkage of multiple insurance payers for all physicians and advanced practice clinicians. Advised all clinicians on licensure, insurance, and hospital regulations.
  • Created departmental physician handbook used in new-hire orientation and as a reference tool in the clinical practice.
  • Managed all clinicians CME/CEU reimbursements, benefits, timesheets, and quarterly benefit reports.
  • Assisted with compensation module and yearly operating budget.
  • Created database using Microsoft Access and Excel of physician information and reduced time required to report data to Finance.
  • Proposed and implemented guidelines for new hires, termination, credentialing and benefits, which increased efficiency, solved problems and improved communications between clinical sites and credentialing department.

Clinical Manager

HARVARD VANGUARD MEDICAL ASSOCIATES
Boston
01.1998 - 01.2000
  • Managed the workflow of a high volume clinical practice of 44 employees. Primary point-of-contact for solving patient care issues to ensure proper customer care. Managed daily operations, quality improvement, fiscal management and clinical accountability.
  • Oversaw hiring, performance reviews, training, resource planning, daily revenues, and scheduling for medical assistant staff and clinicians.
  • Implemented new operational procedures, department guidelines, and scheduling process that improved efficiency and employee performance.
  • Reorganized department and rearranged all schedules to improve workflow.
  • Cross-trained support staff in all functions, which increased efficiency and solved scheduling problems.
  • Reduced medical assistant staff by 20% through creative and flexible staffing patterns.
  • Reduced cost of equipment and supplies by negotiating better prices with outside vendors.
  • Met JCAHO & DPH requirements through compliance with standards and policies.
  • Continuously maintained great customer service and quality improvement of the practice.
  • Assisted clinicians with medical support duties, including minor surgical procedures and hospital bookings.

Revenue Manager

ASSOCIATED DAYCARE SERVICES
Boston
01.1997 - 01.1998
  • Reviewed state budgetary contracts and grants, managed revenue accounts, and reconciled books to the general ledger.
  • Conducted monthly meetings and trained staff on billing compliance, contracts, and tracking reports, which led to reduced time in submitting time-sensitive documents to corporate headquarters.
  • Designed and maintained automated database using Microsoft excel for fee-for-service billing and accounts receivable.
  • Liaison between program assistants and corporate headquarters to maintain open lines of communication.
  • Reconciled all ledger accounts, proposed monthly trial balances, balanced bank statements, reviewed chart of accounts and proposed changes when necessary.
  • Utilized Microsoft excel to reconcile all ledger accounts.

Education

B.S. - Business Administration, Accounting and Finance, Criminal Justice

SUFFOLK UNIVERSITY
Boston, MA

A.S. - Applied Science, Allied Health

BAYSTATE COLLEGE
Boston, MA

Cert - Web Design Program

BOSTON UNIVERSITY
Boston, MA

Cert - CPR Pro

American Safety And Health Institute

Cert - DEMENTIA CARE

NIDE

Skills

  • WEB SOFTWARE: HTML, JavaScript, ASP, VB Script, CSS, Photoshop, ImageReady, and Dreamweaver
  • Office software: Quattro Pro, Solomon, and Peach Tree Accounting Software, ADP, Paycom, Cadence, AMRS, Kronos, Meditech, Yardi, MS Suite, Outlook, Excel, Word, and Access, PowerPoint, QuickBooks, Visio, Adobe Writedobe Write

Awards

Honored Harvard Vanguard Key Contribution Award, Honored Harvard Vanguard Staff Achievement Award, Recipient for the President’s Award of Excellence, Recipient for All American Scholastic Award

Accomplishments

  • President’s Award of Excellence
  • Key Contribution Award – Harvard Vanguard
  • Staff Achievement Award – Harvard Vanguard
  • All-American Scholastic Recipient

Languages

Chinese (Cantonese)
Native/ Bilingual

Timeline

Patient Care Assistant (per diem)

Private HomeCare
01.2023 - Current

Business Operations Manager

BILH - Beth Israel Deaconess Hospital Milton
01.2023 - 01.2024

Operations Manager

South Shore Health (Quincy site)
01.2019 - 01.2022

Project Manager, Consultant (Contract)

JLS Mailing Services
01.2018 - 12.2025

Office Manager

NBC Healthcare
01.2016 - 01.2017

Office Manager

MUSCULAR SOLUTIONS
01.2014 - 01.2016

Business Analyst

BLUE CROSS BLUE SHIELD OF MASSACHUSETTS
01.2003 - 01.2004

Physician Coordinator

HARVARD VANGUARD MEDICAL ASSOCIATES
01.2000 - 01.2003

Clinical Manager

HARVARD VANGUARD MEDICAL ASSOCIATES
01.1998 - 01.2000

Revenue Manager

ASSOCIATED DAYCARE SERVICES
01.1997 - 01.1998

B.S. - Business Administration, Accounting and Finance, Criminal Justice

SUFFOLK UNIVERSITY

A.S. - Applied Science, Allied Health

BAYSTATE COLLEGE

Cert - Web Design Program

BOSTON UNIVERSITY

Cert - CPR Pro

American Safety And Health Institute

Cert - DEMENTIA CARE

NIDE

Similar Profiles

CREATE PROFILE
Doris Yee