Doris Zhu
Mansfield
Summary
Dynamic and dependable professional with experience as an Orchestra Officer at Ben Barber Innovation Academy, excelling in effective communication and organization. Proven ability to mentor peers and enhance team performance while delivering exceptional customer service as a Cashier Team Lead. Fluent in Chinese, with strong problem resolution skills and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Orchestra Officer
Ben Barber Innovation Academy
Mansfield
08.2022 - Current
- Provide assistance in organizing music sheets for the orchestra director.
- Offered guidance and aid to peers in the orchestra program.
- Delivered constructive feedback to my peers on their musical performances.
- Organize program photoshoots for the campus yearbook.
- Assisted in the arrangement of district middle school solo and ensemble events, all-region events, and participated in volunteer activities there.
Cashier Team Lead
Halo Hawaiian BBQ & Poke Bar
Arlington
04.2021 - Current
- Performed daily opening and closing procedures for the register area.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Greeted customers, answered questions and provided general information regarding menu items.
- Maintained work area and kept cash drawer organized.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
Education
High School Diploma -
Mansfield High School
3001 E. Broad Street, Mansfield, TX 7606305-2026
Skills
- Customer service
- Effective communication
- Attention to detail
- Fluent in Chinese
- Dependable and responsible
- Good Telephone Etiquette
- Problem resolution
- Critical thinking
- Supervision and leadership
- Team building
- Organization
Accomplishments
- Earned a spot as a Key Club Officer, and Orchestra Officer.
- Competed at Orchestra Solo & Ensemble UIL 2025 with a String Quartet, and qualified for state.
- A member of HOSA, otherwise known as Health Occupations Students of America. Competed in Pharmacology in December 2024.
- Prodigy violinist with over 7 years of experience.
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Orchestra Officer
Ben Barber Innovation Academy
08.2022 - Current
Cashier Team Lead
Halo Hawaiian BBQ & Poke Bar
04.2021 - Current
High School Diploma -
Mansfield High School
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