Dorisa Birrell

• Highly active established company that specializes in event planning, catering; weddings; corporate events; and private events
• Enhanced guest satisfaction ratings by consistently delivering exceptional service high-pressure environment
• Managed approximately 30 incoming calls, emails and faxes per day from customers
• Catered 4 Festivals yearly earning 60% profit with attendance of 10,000 people
• Catered and led Non- Profit Organizations to raise money adding 25% increase to their event outcome

• Private Chef for clients all culinary aspects including customized culinary professional prepared meals for clients exclusively.
• Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests
• Studied cultures and cuisines of various areas around world in effort to prepare authentic dishes.
• Prepared and cooked over 150 meals per week for Done & Dine Pre-Meals.

• Generated repeat business by establishing strong relationships with clients and ensuring their satisfaction with of 50% of return clients
• Safeguarded health standards compliance at all events by adhering to rigorous sanitation protocols in food handling, storage, and disposal processes to ensure 100% event standards
• Implemented effective day-to-day operations, highly effective working efficiency and productively for team members.
• Increased catering sales of 25% increase per year by creativity new menus monthly
• Catered and served over 300 businesses locally and destination cites
• Contacted customers and prospects to generate new and return business to achieve company growth to increase sales

• Orchestrated customized menus, staffed, hosted and catered resident retention events for various apartment properties.
• Chosen and preferred caterer consultant for California Apartment Association, and luxury apartment buildings
• Catered, planned, coordinated, staff, events for apartment tenants up to 800 guest per event
• Managed successfully retained over 50 apartments resident retention events adding value to residents luxury living experience
• Grossed Annual income average was $300,000 -$800,000 in sales for 6 years adding on 10 new apartments and corporate events yearly
• Averaged 8-10 events per week without compromising on quality or budget constraints while maintaining excellent service that had 95% attendance at every resident retention event
• Orchestrated designed over 100 themed events for multi-million dollar companies branding as #1 preferred cater for 30 apartment buildings
• Consistently provided vendor solutions for entertainment, supplies leading all logistics of events customized for each apartment building resident needs
• Secured top-tier sponsorship, resulting in increased revenue generation for each event to increase resident appreciation
• Led researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and tear down, securing success of all events
• Delivered exceptional attendee experiences by focusing on superior customer service with catered events and satisfaction and increasing residents to resigning leases of 10% yearly

• Severed, Managed and Corporate Trainer for 16 years
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards, contribution to many successful of Houston's Restaurant profitability over 40 years
• Highest ranked and #1 Service Manager for 10 years, with lowest employee turn over r
• Improved employee performance by designing and implementing effective training programs, that received consistent outstanding service audits that impacted 125 % annual in crease in sales
• Led and oversaw FOH training programs for 8 openings for Houston's Restaurants achieving Top 10 Corporate Trainer for all opening locations
• Developed continuing education class for FOH service, implemented in 50 locations which contributed to reduction of 75% employee turnover yearly

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