Doris Awele Ohai
Los Angeles,CA
Summary
Instructional design professional with proven track record in creating impactful learning experiences and driving educational outcomes. Adept at curriculum development, e-learning technologies, and instructional methodologies. Strong focus on team collaboration, adaptability, and achieving measurable results. Known for effective communication, innovation, and reliability in dynamic environments.
An organized, passionate and dedicated person, with a goal oriented and tenacious mindset. Outside of work, am a wife and mom of two amazing children.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Learning Specialist
University Instructors
08.2023 - 08.2024
- Promoted digital learning and development using EPIC curriculum to a class of 25 students.
- Created and administered weekly Lesson plans in ELA, STEM, Communication following specialized learning standards
- Provided a nurturing, positive, welcoming, purposeful, innovative, and creative learning environment by stimulating SEL.
- Provided administrative support to scheduled group training for a 15 person team
- Streamlined communication between educators, students, and parents through the implementation of digital platforms for collaboration.
- Maximized retention rates with consistent monitoring of learner progress using data analytics tools and adjusting instructional approaches accordingly.
- Designed interactive e-learning modules to facilitate self-paced learning and ensure accessibility for all students regardless of technological barriers or limitations.
- Promoted learning fundamentals and standards prescribed by the school district
- Provided essential team support for the RAP School program
Home Care Supervisor
Great Paragon Healthcare
08.2022 - 05.2023
- Supervised creation of 20 caregivers and 10 field-staff schedules to impact quality related to client care
- Provided recognition of accomplishments by implementing staff of the month.
- Provided ongoing training and development opportunities to caregivers, enhancing their skills and knowledge in home care practices.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients with complex needs.
- Advocated for at least 100 clients'' needs with over 10 healthcare providers and insurance companies to ensure appropriate services were authorized and accessible.
- Maintained compliance with federal, state, and local regulations governing home care services while ensuring operational excellence within the organization.
Operations Manager
Plumville International Ltd
11.2015 - 04.2018
- Responsible for Budget control, management of cost reduction in daily office administration
- Supported HR in recruiting and training new customer service intakes.
- Monitored and promoted client Retention and customer loyalty through proactive client engagements, timely service offers and completion of issue resolutions.
- Developed monthly and quarterly meetings KPI for performance reviews.
- Supervised 5 operations staff and kept other 10 employees compliant with company policies and procedures.
- Empowered all 15 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Internal Staff welfare management and team motivation through weekly team building activities
Customer Service Officer
Zenith Bank Plc
04.2011 - 05.2013
- Account Opening, client documentation and vetting for approximately 20 customers per day.
- Processing client request of banks products and services such as credit cards, debit cards, check books et cetera
- Activating online banking for customers on the company's database
- Updating client's information on the CRM database with for over 100 customers weekly.
- Processing all clients dispute resolution and complaints forms
- Escalating service disruptions to technical department or higher management
- Dispense information and updates to customers in relations to banks product and services
- Client Relationship Management and help desk support
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Master of Science - Learning Design and Technology
George Mason University
Fairfax, Virginia. United States05.2025
Bachelor of Arts - International Studies & Diplomacy
University of Benin
Benin City, Nigeria11.2010
Skills
- Instructional Design
- Team management
- Data Analysis
- Microsoft Office
- Detail oriented
- Account Management
- Help Desk
- Customer service
- Curriculum Development
- Research
- Project Management
- Presentation Skills
- CRM Software
- Learning Technology
- Organizational Skills
- Training & development
- Supervising experience
- Communication skills
- Microsoft Powerpoint
- Microsoft Outlook
- Team Management
- Microsoft Word
- Visual design
- E-learning development
- Learning Management Systems
- Blended Learning Strategies
- User Experience (UX)
Certification
- AED Certification
- First Aid Certification
- CPR Certification
- Agile Project Management (LinkedIn Learning)
- Learning Microsoft Project (LinkedIn Learning)
- Scrum Advanced (LinkedIn Learning)
- Risk Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Teamwork: Interpersonal skills, 03/01/24, Proficient
- Customer focus & orientation, 06/01/23, Proficient
- Basic computer skills, 06/01/24, Proficient
- Call center customer service, 07/01/23, Proficient
- Recruiting, 12/01/23, Proficient
- Elementary school classroom management, 08/01/23, Proficient
- Spreadsheets with Microsoft Excel, 05/01/24, Proficient
- Office manager, 05/01/24, Proficient
- Social media, 11/01/23, Proficient
- Managing accounts in QuickBooks, 03/01/24, Proficient
- Supervisory skills: Motivating & assessing employees, 04/01/24, Proficient
- Medical receptionist skills, 07/01/23, Proficient
- Written communication, 06/01/23, Proficient
- Marketing, 11/01/23, Proficient
- Administrative assistant/receptionist, 06/01/23, Proficient
- Sales skills, 11/01/23, Proficient
- Front desk agent (hotel), 08/01/23, Proficient
- Management & leadership skills: Planning & execution, 07/01/23, Proficient
- Management & leadership skills: Impact & influence, 07/01/23, Proficient
- Working with MS Word documents, 07/01/24, Proficient
- Attention to detail, 06/01/23, Proficient
- Building relationships for childcare providers, 07/01/23, Proficient
- Customer service, 06/01/23, Proficient
- Work style: Reliability, 06/01/23, Proficient
- Early childhood development, 07/01/23, Proficient
- Work style: Reliability, 03/01/24, Proficient
Timeline
Digital Learning Specialist
University Instructors
08.2023 - 08.2024
Home Care Supervisor
Great Paragon Healthcare
08.2022 - 05.2023
Operations Manager
Plumville International Ltd
11.2015 - 04.2018
Customer Service Officer
Zenith Bank Plc
04.2011 - 05.2013
- AED Certification
- First Aid Certification
- CPR Certification
- Agile Project Management (LinkedIn Learning)
- Learning Microsoft Project (LinkedIn Learning)
- Scrum Advanced (LinkedIn Learning)
- Risk Management
Master of Science - Learning Design and Technology
George Mason University
Bachelor of Arts - International Studies & Diplomacy
University of Benin
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