Doris I Rodriguez
San Juan,PR
Summary
Experienced sales and account management professional with 26 years of experience in the electric power industry, specializing in customer relationship management, key account complex projects, and high voltage equipment and services. Proven ability to manage customer requirements, coordinate cross-functional teams, support projects from quotation through execution and delivery, and develop effective solutions to customer needs. Strong industry and product knowledge, with proactive, customer-focused approach and a proven ability to manage multiple priorities and build long-term business relationships.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Account Manager
Hitachi Energy USA Inc
San Juan, PR
02.2026 - 09.2026
- Managed customer accounts for Hitachi Energy USA, Inc., ensuring strong client relationships and satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Built relationships with utility and industrial customers.
- Renewed existing accounts by building relationships with clients.
- Engaged with customers to assess product needs and recommend tailored solutions and enhance customer experience.
- Facilitated preparation of quotations for client proposals, proposals, and contract follow-up.
- Maintained CRM records and account activity notes.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Communicated customer needs to the sales and service teams.
- Assisted in processing customer orders to ensure timely fulfillment and delivery status updates.
- Resolved customer requests through internal team coordination.
- Resolved customer complaints in a timely manner.
- De-escalated customer interactions by providing alternative solutions to issues.
- Provided technical support to customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Resolved client issues and complaints promptly, contributing to overall client satisfaction and loyalty.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Inside Sales Representative
Hitachi Energy USA Inc
San Juan, PR
05.2000 - 01.2026
- Responded to inbound leads and qualified customer needs for the sales team.
- Presented product information and pricing options to prospective customers.
- Followed up with leads through calls, emails, and voicemail messages.
- Built and nurtured customer relationships to enhance revenue opportunities.
- Resolved customer questions about products, availability, and service terms.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate the sales process.
- Used CRM to update contact records, notes, and opportunity details.
- Prepared sales quotes and documented customer requests for company review.
- Documented customer interactions and order details to support effective account management.
- Supported account managers with order processing and customer communication.
- Leveraged computer system to input customer orders and pricing information.
- Maintained and updated customer database with contact details and sales interaction history.
- Coordinated with internal teams to confirm orders and delivery details.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Solicited feedback from customers on product features and service levels.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Managed multiple sales projects simultaneously and met deadlines.
Education
Associate Degree in Engineering Technology in Electrical Power - Electricity
Colegio Universitario De San Juan
San Juan, PR06-2014
Bachelor of Arts - Accounting, Finance And Administration
Interamerican University
San Juan, PR06-1996
Skills
- Account management
- Salesforce CRM
- Customer relationship management
- Quote preparation
- Contract follow-up
- Order processing
- Account receivable
- Sales pipeline
- Product pricing
- Delivery coordination
- Client communication
- Follow-up
- Multi-task management
- Time management
- Project management
- Problem solving
- Conflict resolution
- Teamwork and collaboration
- Relationship building
- Client rapport
- Sales
- Factory hospitality
- Salesforce proficiency
- Customer relationships
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Manager
Hitachi Energy USA Inc
02.2026 - 09.2026
Inside Sales Representative
Hitachi Energy USA Inc
05.2000 - 01.2026
Associate Degree in Engineering Technology in Electrical Power - Electricity
Colegio Universitario De San Juan
Bachelor of Arts - Accounting, Finance And Administration
Interamerican University