DORIS K. ANDERSON
Long Beach,CA
Summary
Experienced professional office support specialist with a strong background in administrative functions and office management. Recognized for reliability and adaptability in dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
UCLA David Geffen School of Medicine
Los Angeles, CA
09.2021 - Current
- Scheduling future Appointments for patients by Navigating through Epic.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisting Patient's with Checkout.
Client Manager Tier 2
Timeshare Freedom Group
Costa Mesa, CA
10.2017 - 12.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Appliance Specialist
Home Depot
Carson, CA
09.2013 - 10.2017
- Assisted customers in finding the right fit for their needs.
- Used the ordering system to have merchandise shipped.
- Tendered orders through the SPOS system.
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Displayed merchandise to reflect high standards of showroom readiness.
Direct Support Professional
DeLeon Homes
Norwalk, CA
12.2009 - 08.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Theater -
CypressCollege
09.2013
Diploma -
Mayfair High School
06.2003
Skills
- Customer service
- Office administration
- Customer and client relations
- Strong problem solver
- Dedicated team player
- Professional communication
- Computer proficiency
Timeline
Administrative Assistant II
UCLA David Geffen School of Medicine
09.2021 - Current
Client Manager Tier 2
Timeshare Freedom Group
10.2017 - 12.2021
Appliance Specialist
Home Depot
09.2013 - 10.2017
Direct Support Professional
DeLeon Homes
12.2009 - 08.2011
Diploma -
Mayfair High School
Theater -
CypressCollege