DORIS K. ANDERSON
Long Beach,CA
Summary
Experienced professional office support specialist with a strong background in administrative functions and office management. Recognized for reliability and adaptability in dynamic work environments. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
UCLA David Geffen School of Medicine
09.2021 - Current
- Scheduling future Appointments for patients by Navigating through Epic.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisting Patient's with Checkout.
Client Manager Tier 2
Timeshare Freedom Group
10.2017 - 12.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Appliance Specialist
Home Depot
09.2013 - 10.2017
- Assisted customers in finding the right fit for their needs.
- Used the ordering system to have merchandise shipped.
- Tendered orders through the SPOS system.
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Displayed merchandise to reflect high standards of showroom readiness.
Direct Support Professional
DeLeon Homes
12.2009 - 08.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Theater -
CypressCollege
09.2013
Diploma -
Mayfair High School
06.2003
Skills
- Customer service
- Office administration
- Customer and client relations
- Strong problem solver
- Dedicated team player
- Professional communication
- Computer proficiency
Timeline
Administrative Assistant II
UCLA David Geffen School of Medicine
09.2021 - Current
Client Manager Tier 2
Timeshare Freedom Group
10.2017 - 12.2021
Appliance Specialist
Home Depot
09.2013 - 10.2017
Direct Support Professional
DeLeon Homes
12.2009 - 08.2011
Diploma -
Mayfair High School
Theater -
CypressCollege
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