DORIS L. SEARLES
Hephzibah,GA
Summary
High‐performing, strategic‐thinking professional with a proven track record of Human Resource Management Recruitment, Office Administration, and Coordination. Highly skilled at relationship‐building with employees and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Goal-oriented Human Resources Specialist with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Well-qualified recruiter with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Goal-oriented Human Resources Specialist with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
19
19
years of professional experience
Work History
Human Resource Administrative Specialist (Lead)
Synergy Logistics Services
05.2013 - Current
- Coordinate employee recruitment actions to include posting job openings, screening of applications, initial interviews and on-boarding
- Serves as interim human resource manager during contract transition of two organization for a workforce of 350 personnel
- Provided instruction necessary for the completion of SF85P questionnaire
- Reviewed, submitted, and tracked background checks for new hire employment, schedule, set-up, coordinate and facilitates New Employee Orientation
- Coordinate and track training requirements for the project
- Input (I-9) into E-Verify system
- Assist & process TASS paperwork to Government Officials for employee Common Access Card
- Performs monthly billing for random drug screening
- Conduct new hire orientations, briefings on benefits, compensation & company policies; advise and assist employees with issues relating to employee benefits and company policies and open enrollment
- Reviews all applicants in Applicant Tracking System (Taleo, Applicant Pro, Deltek and Field ease system)
- Record and maintain EEO Data pertaining to job bids, new hires, promotions and terminations
- Coordinate and set-up job fairs to promote employment programs and services throughout Fort Gordon
- Utilize various platforms, database, and social media networks to publish career opportunities
- Demonstrates the mastery Human Resource Information System (HRIS); utilizing Coins/Cost point
- Collect, interpret project level data such as applicant flow, hires, terminations, promotions and transfers
- Safeguard personally identifiable information (PII), or sensitive personal information (SPI) for the organization
- Prepare, review, and submit various employee benefit related reports to corporate headquarters e.g
- FMLA/Disability Administration/Worker’s Compensation administration
- Prepared purchase order invoices for Payment (Drug Screening)
- Experience working with TWA local 527 (Union)
Administrative Coordinator/Student Records Specialist
Focus Group of Georgia
04.2012 - 05.2013
- To supervisor/manager by assisting in the office’s activities
- Provides professional customer support for students needing information
- Serve as the primary point of contact for telephone inquiries and walk-ins
- Experience in (HRIS) Systems (Banner software)
- Provided enrollment information to potential students
- Send information to clients on how to start your own business program
- Process new student records, including requesting transcripts and records from other schools, setting up cumulative folders, and entering student data into appropriate databases
- Assist students and faculty with registration procedures, issues with academic records, or questions regarding the receipt of documents
- Maintained, developed, and coordinated calendars & schedules for senior managers
- Be prepared to answer inquiries about applications or transcripts received/work posted to students records
- Review posted grades for accuracy, missing information, and if grades were “rolled” correctly
- Assist with mailings
- (Letters for probation/suspended students, inactivate learner records, etc.)
- Assist campus administration and other staff with the preparation of reports and student data information.
Administrative Specialist
Kellogg Brown & Root
03.2010 - 11.2011
- Acts as liaison between FAM, Supervisors, staff and regional & Food Service department
- Greet and provided assistance to High Ranked Military Officials
- Implemented Quality Assurance Plans (QASP); enabled a more rumbustious contract surveillance program exceeding client expectations
- Worked with close supervision (Supervisor, Managers)
- Conducted Safety briefing with staff
- Provide direct operational oversight of the day to day administrative operation; communicated consistently with senior management of workflow progress
- Ability to maintain and effectively communicate with US congressional leaders, senior military personnel
- Serves as Training Coordinator for workforce; practiced and implemented Kaizen & Six Sigma methodologies to eliminate waste, decrease downtime/turnaround time to deliver a quality product/service
- Prepared, tracked, and submitted travel arrangements for staff traveling in/out of the theatre of operations
- Conducted data entry for daily headcount into Army Food Management Information System (AFMIS)
- Travels to multiple locations throughout Iraq to provide Administrative Support
- Maintained extensive, daily contact with key stakeholders to promote an atmosphere of partnering and cooperation and to quickly resolve problems and maintain contract schedules
Human Resource Generalist
Civilian Personnel Office
11.2009 - 03.2010
- Greet visitors entering Civilian Personnel On-line office; provided essential information for personnel requesting information about employment and metrics related to the recruitment function
- Assist with recruitment efforts, coordinating interviews and conducting reference checks
- Provided instruction necessary for the completion of Standard Form 85P questionnaire
- Reviewed, submitted, and tracked background checks for new hire employment, Schedule, set-up, coordinate and facilitates New Employee Orientation
- Safeguard personally identifiable information (PII), or sensitive personal information (SPI) for the organization
- Provides advice and support to managers, supervisors, and the Human Resources Officer on recruitment and placement matters for a variety of professional, administrative, technical and clerical occupations
- Advise/assist classifying and evaluating civilian positions to ensure accuracy
- Maintain candidate activity through the applicant tracking and resume database systems
Customer Service Coordinator
Well Care
09.2009 - 11.2009
- Conducted data entry for customers and prospective customers into various database systems
- Receives inbound calls from patients needing assistance finding/changing their primary care providers
- Offers Customer Support for orders placed (OTC), i.e., shipping & tracking information
- Receive & responds to calls from providers, pharmacies, & members
- Interview patients to complete documents, and forms such as intake and insurance forms
- Tracks and follow-ups on all inquiries
- Utilizing on-line systems Xcelys (formerly Diamond/Peradigm), NextGen & Facets
- Verified Medicaid & Medicare eligibility
- Contacted Physicians’ offices for information on New Patients referrals
- Diagnosed issues and process UB92, UB04, HCFA 1500 and other claim
- Resolve customer service inquiries about benefits and eligibility information.
Administrative Associate
Kellogg Brown & Root
04.2008 - 07.2009
- Acts as liaison between FAM, Supervisors, staff and regional & Food Service department
- Provide direct hands on operational oversight of the day to day Administrative operation
- Meeting quality standards for services, and evaluation of customer satisfaction
- Track & process work orders for maintenance through MAXIMO system
- Enter all daily headcount into Army Food Management Information System (AFMIS)
- Ensuring that correct checks in all food production & daily reports are accurate
- Supervised & maintained Fit for Duty roster for 168 Foreign Nationals
- Handpicked to spearhead and oversee contract Quality deliverables
- Acts as liaison in absence of warehouse personnel, prints all menus & production schedules
Baggage Floor Manager/Reservations
Delta Airlines
01.2007 - 03.2008
- Receive, process, and track, payments, and document transactions; performs administrative support duties during seasonal influx and peak times
- Adhere and enforce corporate procedures and guidelines; promotes and implements industry best practices to optimize performance and measurable results
- Creating Passenger identification records and profiles for ticketing computer reservations database
- Exceed stakeholder expectations by making reservation, arranging for special accommodations, and
- Planning travel itineraries
- Researched passenger information to relocation of lost baggage
- Displayed ability to work in an environment which involved moderate risks or discomforts on a regular
- And recurring basis, which required special safety requirements
- Prepared and briefed in-progress reports for presentation to leadership and advanced decision makers
- Managed programs: quality assurance, safety, equal opportunity, maintenance, security, training, and resource management programs
Education
A.A Degree - Secretarial Science
Savannah River College
1985
Skills
- Employee Hiring
- Employment Data Tracking
- Employee Orientation
- Work Complaint Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified Notary
Work Preference
Work Type
Full TimeTimeline
Human Resource Administrative Specialist (Lead)
Synergy Logistics Services
05.2013 - Current
Administrative Coordinator/Student Records Specialist
Focus Group of Georgia
04.2012 - 05.2013
Administrative Specialist
Kellogg Brown & Root
03.2010 - 11.2011
Human Resource Generalist
Civilian Personnel Office
11.2009 - 03.2010
Customer Service Coordinator
Well Care
09.2009 - 11.2009
Administrative Associate
Kellogg Brown & Root
04.2008 - 07.2009
Baggage Floor Manager/Reservations
Delta Airlines
01.2007 - 03.2008
A.A Degree - Secretarial Science
Savannah River College
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