DORIS OCONNOR
CSR
Cary,NC
Summary
Dynamic and results-driven professional with extensive experience at Kroger, excelling in customer service and team leadership. Proven track record in cash handling and training new employees, fostering a positive work environment. Recognized for enhancing customer satisfaction and resolving issues effectively, contributing to a loyal customer base.
Overview
2019
2019
years of professional experience
Work History
Cashier Team Lead (promotion)
Kroger
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
Cashier
Kroger
03.2002 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Customer Service Desk (promotion)
Kroger
- Exhibited strong personal responsibility and drive.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor - Fashion & Interior Design
Carmel Community College
Carmel, INDiploma - General Studies
Carmel Central High School
Carmel, IN06.1992
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product knowledge
- New hire training
- Opening and closing procedures
- Payment processing
- Workflow coordination
- Coaching and mentoring
- Motivational skills
- POS systems
- Adaptability and dependability
- Manager support
- Team collaboration
- Inventory management
- Policy enforcement
- Safety rules
- POS system operation
- POS system proficiency
- Loss prevention
- Fraud prevention
- Store policies enforcement
- Transaction approvals
- Upselling strategies
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
- Workload prioritization
- Conflict resolution
- Staff training
- Staff motivation
- Performance monitoring
- Basic math
- Hospitality and accommodation
- Honest and dependable
- Customer assistance
- Reliable and responsible
- Creative thinking
- Cash register operations
- Customer transactions
- Cash handling and management
- Issue resolution
- Customer relations
- Adaptable and flexible
- Employee training
- Cash drawer balancing
- Cooperative attitude
- Work task prioritization
- Basic mathematics
- Relationship building
- Credits and refunds
- Till counting
- Training and mentoring
Outgoing & friendly, I genuinely love people
I’m outgoing and friendly.. I genuinely love people
Timeline
Cashier
Kroger
03.2002 - 12.2018
Cashier Team Lead (promotion)
Kroger
Customer Service Desk (promotion)
Kroger
Bachelor - Fashion & Interior Design
Carmel Community College
Diploma - General Studies
Carmel Central High School
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