Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DORIS M. DOMINGUEZ

Lindenhurst,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service and technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Tegria
02.2021 - Current
  • Configures and supports all IT Equipment, applications, system and services across infrastructure.
  • Resolves incoming requests and provides direct assistance for user inquiries in thorough and professional manner, while following established operational procedures and contributing to new process building.
  • Translates identified areas for user journey improvement and documenting events for future educational purposes and training.
    Works internally to develop systems for robust data collection and analysis.
  • Oversees remote monitoring and management of multiple domains, workstations, servers and network devices.
  • Delivered onsite technical support for numerous employees.
  • Used ticketing systems to manage and process support actions and requests
  • Managed high levels of call flow and responded to technical support needs

Technical Support

ChowNow
06.2020 - 08.2020
  • Provided technical support for clients using ChowNow technical equipment and software.
  • Resolved 40 to 50 help desk tickets via Salesforce CRM per day.
  • Supported the installation of company software on android tablets and prepared the distribution of tablets to clients.
  • Followed escalation procedures for out of scope issues.

Ordering Specialist

Synq3
02.2019 - 07.2019
  • Placed orders over the phone for customers while providing outstanding customer service.
  • Educated customers on products and offered suggestions based on customer needs and wants.
  • Provided customers with tracking updates on orders and assisted with the cancellation of orders.
  • Collaborated with sales and inventory teams to ensure product availability for all orders.

Deli Clerk

Safeway
01.2015 - 01.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.

Bank Teller

Blanco Popular Dominicano
01.2012 - 01.2013
  • Accounting management and cash handling experience, record transactions by logging cashier checks, traveler's checks and other special services.
  • Provided account services to customer by receiving deposits and loans payments, cashing checks, issuing savings withdrawals and recording mail deposits.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Associates Degree - Business Administration

Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic

High School Diploma -

Colegio Técnico La Redención
Santo Domingo, Dominican Republic
06.2007

LinkedIn Learning

Skills

  • Mobile Device Support
  • Help Desk Experience
  • Ticketing system proficiency
  • Mobile Device Management
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Call center experience
  • Computer Proficiency
  • Call Center Operations
  • Scheduling

Certification

  • LinkedIn Learning Non-Technical Skills of Effective
    Data Scientists
  • LinkedIn Learning Human Resources: Payroll
  • LinkedIn Learning Administrative Human Resources
  • LinkedIn Learning HR Foundations: Core Human
    Resources

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

IT Support Specialist

Tegria
02.2021 - Current

Technical Support

ChowNow
06.2020 - 08.2020

Ordering Specialist

Synq3
02.2019 - 07.2019

Deli Clerk

Safeway
01.2015 - 01.2018

Bank Teller

Blanco Popular Dominicano
01.2012 - 01.2013

Associates Degree - Business Administration

Universidad Autonoma De Santo Domingo

High School Diploma -

Colegio Técnico La Redención

LinkedIn Learning

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DORIS M. DOMINGUEZ