Doris M. Escobar
Manager
Kissimmee,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Transferrable to any work situation. Smoothly equip employees to independently handle daily functions and meet customer or organizational needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
31
31
years of professional experience
Work History
Multi Unit Team Leader
H&R Block, Inc
01.2017 - 05.2023
- Administered Seasonal Operation of 3 Tax Preparation Offices
- Supervised 30+ employees including 2 Assistants
- Oversaw daily operations via online reporting, in person visits, and group meetings
- Provided coaching towards achieving sales and revenue goals
- Prepared taxes for general public as Level 4 Tax Analyst, with personal average of over 100K in revenue per season.
- Hiring Manager during Pre-Season period
- In charged of recruiting and monitoring training progress for entire Orlando District
- Worked mostly remotely through Teams
- Used various internal company software and reporting to track and reward performance
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants
- Sourced candidates to identify and attract potential candidates for open positions
- Negotiated job offers to attract top talent and keep organization competitive in job market
- Partnered with HR team to outline and define position requirements in accordance with company needs
- Self-motivated, with strong sense of personal responsibility
Census Field Supervisor
US Census Bureau
11.2019 - 10.2020
- Supervised 15 Enumerators.
- Worked mostly remotely due to Pandemic procedures.
- Used electronic devices to track and monitor Field Enumerators.
- Trained staff, monitored their progress and performance.
- Troubleshooted issues with equipment or accessing locations.
- Provided instructions, approved time, expense reports, and documented performance issues.
- Occasionally assisted out in the field.
Property Manager
The Harris Company Industries Inc
04.2016 - 11.2019
- Responsible for daily processing of rent payments and bank deposits, for combination of 15 residential and commercial properties.
- Tasked with monthly arrears reporting, planning, and collections
- Daily tenant interactions involving complaints, dispatching workers for repairs, collecting rents, and lease renewals.
- Completed annual rent calculations using housing database software
- Responded to Common Area Maintenance (CAM) inquiries
- Introduced prospective tenants to types of units available and performed tours of premises
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Completed final move-out walk-throughs with tenants to identify required repairs
Assistant Branch Manager
JP Morgan Chase Bank, NA
07.2007 - 12.2015
- Responsible for Operational Integrity of several Branch locations in Borough of Manhattan
- In charged of training, supervision, and compliance for 15 Tellers
- Prepared and coached team for Satisfactory Audits
- Conducted teller cash counts and performance reviews.
- Big emphasis on Customer Service and Teller Referrals.
- Wrote and administered employee performance reviews
- Monitor customer service and referrals for banking products
Licensed Title Agent
Land Title of America
05.2003 - 06.2007
- Reviewed and prepared Land Title Insurance Policies for issuance and approvals
- Prepared Documents and Settlement Statements for Real Estate closings
- Prepared documents for Public Record
- Reviewed closed files for proper execution and recording
- Scheduled, tracked, received, and prepared Lender Packages for closings.
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated strong organizational and time management skills while managing multiple projects
Service Officer
Citibank, NA
01.1999 - 05.2003
- First contact for Client issues and complaints with emphasis on sales and referrals
- Responsible for teller cash counting, systems override, and check cashing approvals of 10+ Tellers
- Performed daily work audits and compliance reviews
- Provided service to English and Spanish speaking clients
- Accurately processed financial transactions in timely manner
- Performed account maintenance and issued Bank Cards as needed
- Recognized and awarded incentives for Top Referral Performance.
Administrative Assistant
Settlement Health and Medical Services
08.1992 - 10.1998
- Organized and executed child vaccination outreach initiative
- Conducted workshops and presentations, in English and Spanish, on importance of childhood vaccinations
- Recognized for achieving vaccination goal and 30% increase in total new patients
- Assisted New Patients in seeking Medical Insurance
- Responsible for quarterly reporting to state level Funding Agencies
- Responsible for Personnel Files and Human Resources
- Helped organize and execute fund-raising events.
Education
GED -
Bronx Community College of The City University of New York
Bronx, NY1984
Skills
- Able to use wide range of computer software programs including Outlook, Microsoft Word, PowerPoint, and Excel
- Simultaneously managed 3 Seasonal Tax Offices with total of 30 staff and 2 Assistants
- Training Initiatives
- Performance Tracking and Evaluations
- Confidential Records Management
- Virtual and in person Team Meetings
- KPI Monitoring
- Customer Transactions and Tax Prep
- Staff Motivation and Discipline
- Recruitment Support
- Corrective Actions
- Scheduling
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Census Field Supervisor
US Census Bureau
11.2019 - 10.2020
Multi Unit Team Leader
H&R Block, Inc
01.2017 - 05.2023
Property Manager
The Harris Company Industries Inc
04.2016 - 11.2019
Assistant Branch Manager
JP Morgan Chase Bank, NA
07.2007 - 12.2015
Licensed Title Agent
Land Title of America
05.2003 - 06.2007
Service Officer
Citibank, NA
01.1999 - 05.2003
Administrative Assistant
Settlement Health and Medical Services
08.1992 - 10.1998
GED -
Bronx Community College of The City University of New York
Similar Profiles
Silverbud "Buddy" RobinsonSilverbud "Buddy" Robinson
Senior Tax Analyst at H&R BLOCK, INCSenior Tax Analyst at H&R BLOCK, INC
Nelson Ambrocio-vegaNelson Ambrocio-vega
City Ambassador at Block by BlockCity Ambassador at Block by Block
Jordan PowellJordan Powell
Cambridge ambassador at Block by BlockCambridge ambassador at Block by Block