Dorita Blackwell
Atlanta,GA
Summary
404 217 7936 A highly qualified Senior Account Representative with strong organizational and analytical customer service skills. Self-starter seeking to contribute my skills, knowledge and experience with an organization that will give me an opportunity to further develop my career. Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Bright From The Start Childcare
01.2017 - Current
- Process initial and renewal applications to determine eligibility
- Perform tasks involving processed, assigned, electronic and hard copy applications
- Contact consumers’ employers and educational institution and other third party entities to very information
- Manage large volume of incoming and outgoing calls
- Enter data from forms, reports, records and/or sources into system for maintaining databases
- Complete Intake tasks and conduct interviews
- Work in close collaboration with Program
- Administrators and Family Support to ensure families and providers exemplary customer service
- Use of software such as Maxstar, Ga Gateway and Compass
- Process referrals for DFACS.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Developed and implemented programs to support children's mental health and well-being.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Documented data and completed accurate updates to case records.
Appointment Scheduler
Kaiser Permanente
07.2020 - 03.2023
- Determines the kind of appointment requested or needed
- Reviews scheduling mix of various physicians and providers
- Makes appointments utilizing appropriate guidelines
- Prioritize member needs and offers alternatives
- Diffuse difficult member encounters
- Maneuver and facilitate the Epic Medical Software.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Addressed client inquiries and updated database information.
- Entered daily data in computer systems and documented office activities.
- Handled complaints and questions, and re-directed calls to other team members.
- Screened potential customers to determine interest and requirements for products and services of company.
Senior Customer Service Representative
Parker Hannifin
01.2005 - 01.2017
- Administered and provided oversight for assigned customer accounts
- Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs
- Provides mutually acceptable solutions to customer problems that impact cost or schedule
- Negotiates requirements as predetermined across multiple customers, products, and internal teams
- Focuses on stock allocation issues to maximize customer service levels
- May re-prioritize delivery schedule to meet customer commitments
- Investigates and resolves claims or complaints by collecting and analyzing information
- Coordinates with relevant functions on technical and/ or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies
- Approved or authorized special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis
- Determines when customer requested changes are out-of-scope
- Will confer with management regarding customer precedent-setting decisions
- Recommends actions by analyzing and interpreting data and making comparative analysis
- Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service
- May develop provisioning recommendations for new aircraft maintenance agreements
- Acts as the point of contact with the customer on assigned accounts
- Coordinates customer visits, presentations, and/or audits
- Maintains successful, long-term business relationships and contacts with customer procurement employees
- May perform customer service administration activities on a limited basis.
Sales Coordinator
Parker Hannifin Corp
01.2001 - 01.2005
- Answered product questions with current knowledge of sales and store promotions
- Recommended, selected and helped locate and obtain out of stock products based on customer request
- Effectively communicated with and supported Sales, Marketing, and Administration
- Managed daily workflow of administrative work and collaborated with Accounting Department regarding invoicing and shipping problems.
Order Entry Clerk
Parker Hannifin Corp
01.1988 - 01.2001
- Investigated, and researched customer responses and complaints in a timely manner
- Directed calls to appropriated individuals and departments
- Helped drive sales goals and achieve monthly quotas
- Achieved sales goals and service performance requirements of $100,000 daily through new customer orders.
Education
Associate of Applied Science - Business Administration
Herzing University
Atlanta, GASkills
- Customer Service
- Microsoft Office (10 years)
- Supply Chain Experience
- Analysis Skills
- Team Management
- Sales Support
- Phone Etiquette
- Microsoft Word
- Microsoft Excel
- Manufacturing Experience
- Windows
- Project Management
- Home care
- Microsoft SharePoint
- Epic
- Typing
- Warehouse management system
- Direct sales
- Warehouse experience
- Product management
- SAP
- Purchasing
- Customer support
- Pricing
- Additional Information
- SKILL SUMMARY
- Computer Skills, Communication Skills, Organizational Skills,
- Microsoft Suite, Lotus Notes, Order Entry,
- Data Processing, Strategic pricing, Phone etiquette, billing, Distribution, Customer Service, Team
- Management, Time Management, Problem Solving, Sharepoint
- HIPAA Requirements
- Case Conferences
- Scheduling Medical Appointments
- Public Assistance Programs
- Large Caseloads
- Child Development
- Client Education
- Medical Records Review
- Eligibility Determinations
- Customer Inquiries
- Effective Working Relationships
- Service Delivery
- Program Eligibility
- Patient Engagement
- Health Record Documentation
- Family Case Plans
- Compassionate Care
- Google Chrome
- Case Management
- Caseload Management
- Dynamic Communication Skills
Certification
ORDER ENTRY (10+ years)
CUSTOMER SERVICE (10+ years)
RECEPTIONIST (10+ years)
RETAIL SALES (10+ years)
LOTUS NOTES (10+ years)
Data Entry (10+ years)
Hydraulics (10+ years)
Account Management (10+ years)
Inventory Management (10+ years)
Microsoft Office (10+ years)
Call Center (2 years)
CSR (10+ years)
Timeline
Appointment Scheduler
Kaiser Permanente
07.2020 - 03.2023
Family Support Specialist
Bright From The Start Childcare
01.2017 - Current
Senior Customer Service Representative
Parker Hannifin
01.2005 - 01.2017
Sales Coordinator
Parker Hannifin Corp
01.2001 - 01.2005
Order Entry Clerk
Parker Hannifin Corp
01.1988 - 01.2001
Associate of Applied Science - Business Administration
Herzing University
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