Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dorita Bridges

Port Richey,FL

Summary

Results-oriented leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Credit/Collection Supervisor/Credit Analyst

Bridgestone Americas
Nashville, TN
09.2008 - Current
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Responsible for employing and training associates on three separate teams.
  • Support to almost 2500 retail stores & TWW.
  • Handled the most challenging accounts in the portfolio.
  • Regularly meet and exceed all department collection goals.
  • Almost entire portfolio is current to no more than 1-30 days past due every month.
  • Team escalation point for disputes between stores and customers.
  • COE team member in the US supporting 11 teammates in our shared service center in Costa Rica.

Branch Manager

Achieva Credit Union
Largo, FL
12.1986 - 02.2007
  • Created ways to increase the growth and success of Branch operations by 10%.
  • Increase employee retention by over 85%.
  • Recruit, coach, train, counsel, evaluate and supervise staff.
  • Developed and implemented Medallion Signature Program
  • Highlights: First Dual Branch Manager

Education

Some College (No Degree) - Business

University of Miami
Miami, FL

Skills

  • Focused on customer satisfaction
  • Conflict resolution techniques
  • Goal-oriented
  • Attention to detail
  • Team Development
  • Processes and procedures
  • Training and mentoring
  • Problem solving

Certification

  • Life, Health & Annuities License State of FL since 2007

Accomplishments

Received Bridgestone Finance Vision Award

Timeline

Credit/Collection Supervisor/Credit Analyst

Bridgestone Americas
09.2008 - Current

Branch Manager

Achieva Credit Union
12.1986 - 02.2007

Some College (No Degree) - Business

University of Miami

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Dorita Bridges