Doritha Daniel
Columbia,MO
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
State Farm
02.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Closing Specialist
Veterans United Home Loans
11.2019 - 02.2023
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Liaised between closing companies and borrowers to close home loans.
- Maximized efficiency by creating a comprehensive checklist to track tasks required for each closing transaction.
- Reduced errors in loan documentation by meticulously reviewing and verifying information prior to submission.
- Contributed to team success by proactively identifying areas for improvement in workflows or procedures.
Third Party Insurance Team Lead
Washington University
09.2014 - 09.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Criminal Justice
Washington University in St Louis
St. Louis, MO05-2019
Skills
- Critical thinking
- Claims investigation
- Active listening
- Claims processing
- Team collaboration
- Decision-making
- Settlement negotiation
- Policy interpretation
- Casualty and property loss
- Report writing
- Policy investigations
- Damage assessment
- Best practices implementation
- Several claims adjuster license available upon request
Timeline
Claims Adjuster
State Farm
02.2023 - Current
Closing Specialist
Veterans United Home Loans
11.2019 - 02.2023
Third Party Insurance Team Lead
Washington University
09.2014 - 09.2019
Criminal Justice
Washington University in St Louis