Dorla Stewart
North Las Vegas,NV
Summary
Tenacious service professional, possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
18
18
years of professional experience
Work History
Advocate4Me Rep Sr /GO Complex Member Services
United Healthcare
03.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Pharmacy Care Coordinator
Optum
11.2018 - Current
- Streamlined workflows for efficient prescription dispensing through diligent inventory management and organization.
- Collaborated with healthcare providers to optimize drug therapies, ensuring safe and effective medication use for patients.
- Enhanced patient satisfaction with personalized medication counseling, addressing concerns, and answering questions.
- Monitored high-risk patients closely for potential complications related to complex drug regimens or chronic conditions requiring specialized treatment plans.
- Provided exceptional customer service while maintaining patient confidentiality and adhering to HIPAA regulations.
Tier 1 Technical Support
AT&T
05.2012 - 11.2018
- Responded to all inquiries from the general public in a prompt and professional manner
- Served as the main point of contact for center escalation request
- Supervised and coached new staff members as hired to meet staffing needs
- Responded to citizens' complaints and requests for information and services
- Identified and solved technical issues with a variety of diagnostic tools
- Followed up with clients to ensure optimal customer satisfaction.
Retention Specialist
Cox Communicatrions
04.2010 - 10.2012
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information
- Provided an elevated customer experience to generate a loyal clientèle
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Developed reputation as an efficient service provider with high levels of accuracy
- Scored in top 10% of employees in successful resolution of issues
Business Account Manager
Verizon Wireless
02.2006 - 12.2009
- Analyzed and reported on [Time period] customer activity, business trends, and areas of concern
- Created proposals for new and repeat customer business transactions
- Obtained and evaluated credit information about prospective customers
- Analyzed and reported on monthly customer activity, business trends, and areas of concern
- Maintained a central database of key contacts, risk ratings, financial impact and key issues
- Negotiated prices, terms of sale and service agreements.
Education
High School Diploma -
Fenger Academy
Chicago, ILContinuing education -
Bachelor of Arts -
Capella University
Minneapolis, MN05.2028
Skills
- Community relations
- Strong interpersonal skills
- Sound judgment
- Labor relations and negotiations
- MS Office
- Approachable
- Strategic thinker
- Budgeting
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Phonecell
(C) 702-844-0383
Timeline
Advocate4Me Rep Sr /GO Complex Member Services
United Healthcare
03.2021 - Current
Pharmacy Care Coordinator
Optum
11.2018 - Current
Tier 1 Technical Support
AT&T
05.2012 - 11.2018
Retention Specialist
Cox Communicatrions
04.2010 - 10.2012
Business Account Manager
Verizon Wireless
02.2006 - 12.2009
High School Diploma -
Fenger Academy
Continuing education -
Bachelor of Arts -
Capella University