DORLEAN SALTER TAYLOR
Cleveland,TX
Summary
Assisted customers by providing exceptional service and addressing complaints promptly. Supported team operations by utilizing strong problem-solving skills and managing multiple tasks in a dynamic environment. Eager to contribute skills to the bus controller position on your team.
Overview
22
22
years of professional experience
Work History
Storeroom Attendant
Metropolitan Transit Authority of Harris County
12.2023 - Current
- Processed returns promptly according to established guidelines and procedures.
- Maintained cleanliness and organization of storeroom shelves, bins, and aisles.
- Assisted in the preparation of daily reports summarizing storeroom activities.
- Collaborated with other departments to facilitate timely delivery of requested items.
- Handled special requests from customers for out-of-stock items or discontinued items.
Dispatcher
Securitas Security Services USA
01.2004 - 10.2008
- Facilitated timely communication between security teams and clients to enhance emergency response coordination.
- Analyzed live surveillance footage to identify incidents and ensure timely resource deployment.
- Refined dispatching processes to improve response times and support overall operational effectiveness.
- Developed and delivered training sessions for new dispatchers, ensuring adherence to established protocols and systems.
- Developed and implemented incident reporting tracking systems to ensure accurate record-keeping.
- Facilitated effective responses in high-pressure environments to ensure prompt support for those requiring assistance.
- Coordinated with drivers and personnel to optimize logistics and maintain on-time delivery of goods and materials.
- Coordinated efforts with dispatch team to uphold operational efficiency during shift changes.
Education
Diploma - Clinical Medical Assistant
Sanford Brown Institute
Houston02.2008
High School Diploma -
Phyllis Wheatley HS
Houston05.2001
Skills
- Workplace Cleanliness
- Route Planning
- Customer Relationship Management
- Dispatch Coordination
- Multitasking Abilities
- Creative Thinking
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
Timeline
Storeroom Attendant
Metropolitan Transit Authority of Harris County
12.2023 - Current
Dispatcher
Securitas Security Services USA
01.2004 - 10.2008
Diploma - Clinical Medical Assistant
Sanford Brown Institute
High School Diploma -
Phyllis Wheatley HS