Mgehnleh Dorliae
Big Lake,MN
Summary
Committed & engaging Adjunct Professor bringing exceptional lecturing skills. Expertise in Business Leadership, Skilled in Policy & Administration. Extensive experience in research, data analysis, & policy analysis. Team development & strategic decision-making skills. Effective communication & projects skills (on time & within-budget delivery). Expertise in policy solution that address societal/institutional challenges. Expertise in evaluating student performance & supervising research processes & Procedures. Innovative development planning & evaluation. Organized & dependable candidate successful at managing multiple priorities with positive attitudes. Willing & able to take responsibilities for team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
17
17
years of post-secondary education
Work History
Voluntary Teacher
Lutheran Services Of Iowa, LSI
Des Moines, IA
Oct.2019 - Dec.2020
- Worked cooperatively with other teachers, administrators, & parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification & positive reinforcement strategies.
- Supported student physical, mental, & social development using classroom games & activities.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting & engaging activities to achieve student participation & hands-on learning.
- Conducted evaluations to measure performance & progress of students, providing guidance for areas requiring improvement.
- Advised & counseled students to help them develop skills & knowledge required to succeed.
- Supported student teachers by mentoring on classroom management, lesson planning, & activity organization.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning & planned activities.
- Created & developed lesson plans to meet students' academic needs.
- Registered student progress & attendance on database to enable tracking history and maintain accurate records.
- Worked with staff members & teachers to design comprehensive & individualized plans to optimize student education.
- Shifted between formal & informal methods of teaching to keep students engaged.
- Modified lessons & curriculum to accommodate diverse learners by using strategies such as peer-assisted learning & group work.
- Designed detailed learning plans for struggling students based on test, homework & assignment records.
- Increased educational expertise & knowledge by participating in instructor-oriented workshops.
- Created lessons & online testing materials to facilitate remote learning.
Site Service Coordinator
University Of Iowa
West Des Moines, IA
Oct.2018 - Dec.2020
- Coordinated & monitored service activities to confirm that work met all requirements.
- Communicated with students & service providers to provide updates on work progress.
- Resolved students complaints & issues to drive satisfaction & retention.
- Maintained accurate records & full compliance with government regulations & agency guidelines.
- Assessed students & developed solutions to meet their needs.
- Managed & coordinated service teams to achieve successful completion of service projects.
- Initiated contact with appropriate service providers to request referrals & followed up to confirm appointments.
- Established & maintained service schedules for several projects to help plan organize workload.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals & specifications.
- Devised & implemented processes & procedures to streamline operations.
Adjunct Professor
Grand View University
Des Moines, IA
06.2020 - 12.2021
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress info/feedback.
- Encouraged participatory & interactive class discussions
- Built discussions into lessons for soliciting input (asking open-ended questions & using techniques to track student participation).
- Evaluated & revised lesson plans & course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Taught business courses, providing instructions to about 54 undergraduate students.
- Managed student performance, using automated reporting system, leveraging data to identify student learning needs & created action plans to overcome learning deficiencies.
- Used exams, quizzes & assignments to assess student comprehension.
- Used variety teaching strategies & other supporting materials to facilitate learning process
- Engaged students with insightful & compelling discussion topics relevant to coursework for boost student learning & retention.
- Used lectures, discussions & demonstrations to increase learning & classroom participations.
- Collaborated with department head to achieve dynamic curriculum & instructions to improve program.
- Examined & graded assignments and assessments to report grades to appropriate personnel.
- Improved student understanding by efficiently managing teaching materials & answering students' discussion inquiries.
- Used technological equipment to enhance process of students' learning.
- Defined & articulated goal learning outcomes, performance metrics, & changes to improve student learning.
- Submitted daily class roster to accurately maintain attendance records.
- Evaluated & supervised student activities & performance levels to provide reports on academic progress.
- Built strong rapport with students through class discussions & academic advisement.
- Participated in school retention initiatives by providing regular, accurate & timely feedback to students & school concerning academics, behavior & attendance.
- Consistently communicated with students to acknowledge & reward positive strides & discuss areas for improvement.
- Created materials & exercises to illustrate application of course concepts.
- Taught diverse student population by employing various learning styles & abilities.
- Designed & implemented various educational activities & programs to meet student needs.
- Contributed to planning appropriate & engaging lessons for both in-person & distance learning applications.
- Created positive & safe learning environment for students by setting & enforcing classroom code of conduct.
- Conducted engaging in-class discussions to facilitate participatory learning process.
- Assessed students' progress and provided feedback to enhance learning.
- Applied innovative teaching methods to encourage student learning objectives.
Customer Service Specialist
Mindlance
Des Moines, IA
Mar.2016 - Sep.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Addressed customer complaints & mitigated dissatisfaction by employing timely/proactive solutions.
- Took payment information & other pertinent information
- Achieved high satisfaction rating
- Provided primary customer support to internal & external customers.
- Resolved concerns with products or services to drive retention.
- Complied with company policies & procedures by encouraging positive & effective work environment.
- Managed customer files & databases.
- Applied basic sales strategy to engage customers & present solutions to suit individual needs.
- Reinforced established quality control standards & followed procedures for optimal customer interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Social Justice Coordinator
Mount Mercy University
Cedar Rapids, IA
Nov.2014 - Jun.2016
- Coordinated the affairs & activities of social justice
- Coordinated affairs & activities of social justice according to catholic social teachings.
- Planned & implemented cultural competence training for faculty & students.
- Served diverse groups of students, using culturally responsive communication, etc.
- Conducted inclusive symposia on social justice (diversity, equity, & inclusion).
- Effectively collaborated with other internal departments to fulfill the university’s mission
- Participated in workshops & in-service meetings to enhance personal growth & professional development.
- Evaluated operational practices & identified improvement opportunities to develop revisions for systems & procedures.
- Inventoried and ordered office supplies to maintain availability of needed products.
- Studied processes, implemented cost reductions & developed reporting procedures to maintain administrative workflow.
- Utilized proactive communication skill to resolve social justice related issues.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening & open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles & increase team productivity.
- Organized spaces, materials & catering support for internal & client-focused meetings.
- Developed internal requirements & standards to minimize regulatory risks & liability across programs.
- Trained team members on new social justice challenges
Research Analyst
Ministry Of State For Presidential Affairs
Monrovia, Liberia
09.2007 - 01.2010
- Conducted the activities of research at the Ministry of State for Presidential Affairs
- Conducted the activities that informed the first "State of Nation Address delivered by the then President.
- Prepared detailed reports summarizing research findings the recommended further actions.
- Created & maintained database to store research data.
- Stayed up-to-date with the Ministry's trends & developments to conduct relevant & valuable research.
- Interpreted data & wrote reports for informed decision-making & for the records.
- Conducted in-depth qualitative & quantitative research to identify trends & generate insights.
- Used varied statistical & data analysis techniques to draw conclusions from research.
- Analyzed statistical data using both modern & traditional methods.
Director of Rail Transports
Ministry Of Transportation
Monrovia, Liberia
Jan.2006 - Sep.2007
- Coordinated & managed the affairs of Rail Transportation at MOT, creating operational policy
- Partnered externally to guide operational strategies.
- Oversaw operations & provided corrective feedback to achieve daily & long-term goals.
- Monitored office workflow & administrative processes to keep operations running smoothly.
- Monitored & coordinated workflows to optimize resources.
- Established departmental performance goals & provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Leveraged professional networks & industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation & strategic planning.
- Formed strategic partnerships internally & externally drive business development.
- Evaluated companies documentation to verify alignment with regulatory requirements.
- Monitored expenditures to mitigate risk of overages.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Evaluated scripts to identify creative strategies & resource needs.
- Drafted & distributed reports to assist board members with critical business decisions.
- Trained new employees on proper protocols & customer service standards.
- Interacted well with external partners for improved professional relationships.
- Trained & guided team members to maintain high productivity & performance metrics.
- Handled problematic customers & clients to assist lower-level employees & maintain excellent customer service.
- Implemented business strategies, increasing revenue & effectively targeting new markets.
President of Student Union
Cuttington University College
Suakoko, Bong Co., Liberia
Feb.2003 - Aug.2004
- Exhibited the spirit of leadership to advocate for the socio-academic wellbeing of over two thousand students at Cuttington University, applying all tenets of democracy
- Collaborated with external student governments at university & college levels to seek national students' socio-academic wellbeing
- Coordinated the affairs/activities of the student government at Cuttington University.
- Added voice to national calls for good governance
- Devised programs to promote diversity & inclusion among staff, faculty & students.
- Collaborated with faculty, staff & students to identify & address institutional challenges.
- Developed & implemented student success initiatives to recognize & encourage achievement.
- Implemented strategies to increase student recruiting, engagement & retention.
- Cultivated engaged student population with successful orientation programs.
- Coordinated & supervised academic advising activities.
- Conferred with educators to rebalance classes, i
- Increase resource utilization, & integrate new technology.
- Guided & supported faculty & staff in development of new programs.
- Spearheaded technology initiatives to support student learning & promote academic excellence.
- Prepared & administered approved operating budget for the student government
- Assisted in development & implementation of faculty development plans.
- Improved policies & procedures to maximize student/campus safety & security.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly & adapt to new situations.
- Skilled at working independently & collaboratively in a team environment.
- Monitored & assessed results of postsecondary programs & services to identify & capitalize on potential improvements.
- Passionate about learning & committed to continual improvement.
- Effective communication (verbal & written) & excellent interpersonal skills.
- Demonstrated respect, friendliness & the passion to help wherever needed.
- Managed time efficiently for completion tasks within deadlines.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines
- Participated in team projects, demonstrating an ability to work collaboratively & effectively.
- Developed & maintained courteous & effective working relationships.
- Identified issues, analyzed information & provided solutions to problems.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions & make decisions.
- Adaptable & proficient in learning new concepts quickly & efficiently.
- Organized & detail-oriented with a strong work ethic.
Education
Ph.D. - Public Policy & Administration
Walden University
Minneapolis, MN Jun.2019 - Current
Master of Arts - Government
Regent University
Virginia Beach, VA Jun.2016 - Mar.2019
Master of Strategic Leadership - Organizational Leadership
Mount Mercy University
Cedar Rapids, IA Sep.2013 - Dec.2015
MBA - Business Administration
Mount Mercy University
Cedar Rapids, IA Sep.2013 - Dec.2015
Bachelor of Science - Economics
Cuttington University College
Suakoko, Bong Co., Liberia Mar.1999 - Aug.2004
Skills
- Online Teaching & Student Engagement
- Lesson Planning & Classroom Presentations
- Course Planning & Research and Analysis
- Student Motivation & Learning Assessments
- Problem Solving & Data Analysis
- Continuous Improvement & Active Listening
- Cultural Competence & Self-Motivation
- Team Collaboration & Organizational Skills
- Emotional Intelligence & Subject Matter Expertise
- Public Speaking & Performance Evaluation
- Diversity Awareness & Effective Communication
- Innovative Teaching & Assessment Strategies
- Critical Thinking & Ethical Decision-Making
- Testing and Evaluation & Lesson Plan Development
- Student Evaluation & Online Learning Tools
- Student Needs Assessment & Lecturing
- Research
Languages
English
Full Professional
Timeline
Adjunct Professor
Grand View University
06.2020 - 12.2021
Voluntary Teacher
Lutheran Services Of Iowa, LSI
Oct.2019 - Dec.2020
Ph.D. - Public Policy & Administration
Walden University
Jun.2019 - Current
Site Service Coordinator
University Of Iowa
Oct.2018 - Dec.2020
Master of Arts - Government
Regent University
Jun.2016 - Mar.2019
Customer Service Specialist
Mindlance
Mar.2016 - Sep.2018
Social Justice Coordinator
Mount Mercy University
Nov.2014 - Jun.2016
Master of Strategic Leadership - Organizational Leadership
Mount Mercy University
Sep.2013 - Dec.2015
MBA - Business Administration
Mount Mercy University
Sep.2013 - Dec.2015
Research Analyst
Ministry Of State For Presidential Affairs
09.2007 - 01.2010
Director of Rail Transports
Ministry Of Transportation
Jan.2006 - Sep.2007
President of Student Union
Cuttington University College
Feb.2003 - Aug.2004
Bachelor of Science - Economics
Cuttington University College
Mar.1999 - Aug.2004