Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mgehnleh Dorliae

Big Lake,MN

Summary

Committed & engaging Adjunct Professor bringing exceptional lecturing skills. Expertise in Business Leadership, Skilled in Policy & Administration. Extensive experience in research, data analysis, & policy analysis. Team development & strategic decision-making skills. Effective communication & projects skills (on time & within-budget delivery). Expertise in policy solution that address societal/institutional challenges. Expertise in evaluating student performance & supervising research processes & Procedures. Innovative development planning & evaluation. Organized & dependable candidate successful at managing multiple priorities with positive attitudes. Willing & able to take responsibilities for team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
17
17
years of post-secondary education

Work History

Voluntary Teacher

Lutheran Services Of Iowa, LSI
Des Moines, IA
Oct.2019 - Dec.2020
  • Worked cooperatively with other teachers, administrators, & parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification & positive reinforcement strategies.
  • Supported student physical, mental, & social development using classroom games & activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting & engaging activities to achieve student participation & hands-on learning.
  • Conducted evaluations to measure performance & progress of students, providing guidance for areas requiring improvement.
  • Advised & counseled students to help them develop skills & knowledge required to succeed.
  • Supported student teachers by mentoring on classroom management, lesson planning, & activity organization.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning & planned activities.
  • Created & developed lesson plans to meet students' academic needs.
  • Registered student progress & attendance on database to enable tracking history and maintain accurate records.
  • Worked with staff members & teachers to design comprehensive & individualized plans to optimize student education.
  • Shifted between formal & informal methods of teaching to keep students engaged.
  • Modified lessons & curriculum to accommodate diverse learners by using strategies such as peer-assisted learning & group work.
  • Designed detailed learning plans for struggling students based on test, homework & assignment records.
  • Increased educational expertise & knowledge by participating in instructor-oriented workshops.
  • Created lessons & online testing materials to facilitate remote learning.

Site Service Coordinator

University Of Iowa
Des Moines, IA
Oct.2018 - Dec.2020
  • Coordinated & monitored service activities to confirm that work met all requirements.
  • Communicated with students & service providers to provide updates on work progress.
  • Resolved students complaints & issues to drive satisfaction & retention.
  • Maintained accurate records & full compliance with government regulations & agency guidelines.
  • Assessed students & developed solutions to meet their needs.
  • Managed & coordinated service teams to achieve successful completion of service projects.
  • Initiated contact with appropriate service providers to request referrals & followed up to confirm appointments.
  • Established & maintained service schedules for several projects to help plan organize workload.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals & specifications.
  • Devised & implemented processes & procedures to streamline operations.

Adjunct Professor

Grand View University
06.2020 - 12.2021
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress info/feedback.
  • Encouraged participatory & interactive class discussions
  • Built discussions into lessons for soliciting input (asking open-ended questions & using techniques to track student participation).
  • Evaluated & revised lesson plans & course content to achieve student-centered learning.
  • Developed curriculum standards, lesson plans and syllabi.
  • Taught business courses, providing instructions to about 54 undergraduate students.
  • Managed student performance, using automated reporting system, leveraging data to identify student learning needs & created action plans to overcome learning deficiencies.
  • Used exams, quizzes & assignments to assess student comprehension.
  • Used variety teaching strategies & other supporting materials to facilitate learning process
  • Engaged students with insightful & compelling discussion topics relevant to coursework for boost student learning & retention.
  • Used lectures, discussions & demonstrations to increase learning & classroom participations.
  • Collaborated with department head to achieve dynamic curriculum & instructions to improve program.
  • Examined & graded assignments and assessments to report grades to appropriate personnel.
  • Improved student understanding by efficiently managing teaching materials & answering students' discussion inquiries.
  • Used technological equipment to enhance process of students' learning.
  • Defined & articulated goal learning outcomes, performance metrics, & changes to improve student learning.
  • Submitted daily class roster to accurately maintain attendance records.
  • Evaluated & supervised student activities & performance levels to provide reports on academic progress.
  • Built strong rapport with students through class discussions & academic advisement.
  • Participated in school retention initiatives by providing regular, accurate & timely feedback to students & school concerning academics, behavior & attendance.
  • Consistently communicated with students to acknowledge & reward positive strides & discuss areas for improvement.
  • Created materials & exercises to illustrate application of course concepts.
  • Taught diverse student population by employing various learning styles & abilities.
  • Designed & implemented various educational activities & programs to meet student needs.
  • Contributed to planning appropriate & engaging lessons for both in-person & distance learning applications.
  • Created positive & safe learning environment for students by setting & enforcing classroom code of conduct.
  • Conducted engaging in-class discussions to facilitate participatory learning process.
  • Assessed students' progress and provided feedback to enhance learning.
  • Applied innovative teaching methods to encourage student learning objectives.

Customer Service Specialist

Mindlance
Mar.2016 - Sep.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
  • Addressed customer complaints & mitigated dissatisfaction by employing timely/proactive solutions.
  • Took payment information & other pertinent information
  • Achieved high satisfaction rating
  • Provided primary customer support to internal & external customers.
  • Resolved concerns with products or services to drive retention.
  • Complied with company policies & procedures by encouraging positive & effective work environment.
  • Managed customer files & databases.
  • Applied basic sales strategy to engage customers & present solutions to suit individual needs.
  • Reinforced established quality control standards & followed procedures for optimal customer interactions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Social Justice Coordinator

Mount Mercy University
Cedar Rapids, IA
Nov.2014 - Jun.2016
  • Coordinated the affairs & activities of social justice
  • Coordinated affairs & activities of social justice according to catholic social teachings.
  • Planned & implemented cultural competence training for faculty & students.
  • Served diverse groups of students, using culturally responsive communication, etc.
  • Conducted inclusive symposia on social justice (diversity, equity, & inclusion).
  • Effectively collaborated with other internal departments to fulfill the university’s mission
  • Participated in workshops & in-service meetings to enhance personal growth & professional development.
  • Evaluated operational practices & identified improvement opportunities to develop revisions for systems & procedures.
  • Inventoried and ordered office supplies to maintain availability of needed products.
  • Studied processes, implemented cost reductions & developed reporting procedures to maintain administrative workflow.
  • Utilized proactive communication skill to resolve social justice related issues.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening & open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles & increase team productivity.
  • Organized spaces, materials & catering support for internal & client-focused meetings.
  • Developed internal requirements & standards to minimize regulatory risks & liability across programs.
  • Trained team members on new social justice challenges

Research Analyst

Ministry Of State For Presidential Affairs
Monrovia, Liberia, Liberia
09.2007 - 01.2010
  • Conducted the activities of research at the Ministry of State for Presidential Affairs
  • Conducted the activities that informed the first "State of Nation Address delivered by the then President.
  • Prepared detailed reports summarizing research findings the recommended further actions.
  • Created & maintained database to store research data.
  • Stayed up-to-date with the Ministry's trends & developments to conduct relevant & valuable research.
  • Interpreted data & wrote reports for informed decision-making & for the records.
  • Conducted in-depth qualitative & quantitative research to identify trends & generate insights.
  • Used varied statistical & data analysis techniques to draw conclusions from research.
  • Analyzed statistical data using both modern & traditional methods.

Director of Rail Transports

Ministry Of Transportation
Monrovia, Liberia, Liberia
Jan.2006 - Sep.2007
  • Coordinated & managed the affairs of Rail Transportation at MOT, creating operational policy
  • Partnered externally to guide operational strategies.
  • Oversaw operations & provided corrective feedback to achieve daily & long-term goals.
  • Monitored office workflow & administrative processes to keep operations running smoothly.
  • Monitored & coordinated workflows to optimize resources.
  • Established departmental performance goals & provided feedback for underperforming areas.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Leveraged professional networks & industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation & strategic planning.
  • Formed strategic partnerships internally & externally drive business development.
  • Evaluated companies documentation to verify alignment with regulatory requirements.
  • Monitored expenditures to mitigate risk of overages.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Evaluated scripts to identify creative strategies & resource needs.
  • Drafted & distributed reports to assist board members with critical business decisions.
  • Trained new employees on proper protocols & customer service standards.
  • Interacted well with external partners for improved professional relationships.
  • Trained & guided team members to maintain high productivity & performance metrics.
  • Handled problematic customers & clients to assist lower-level employees & maintain excellent customer service.
  • Implemented business strategies, increasing revenue & effectively targeting new markets.

President of Student Union

Cuttington University College
Suakoko/Monrovia, Liberia, Liberia
Feb.2003 - Aug.2004
  • Exhibited the spirit of leadership to advocate for the socio-academic wellbeing of over two thousand students at Cuttington University, applying all tenets of democracy
  • Collaborated with external student governments at university & college levels to seek national students' socio-academic wellbeing
  • Coordinated the affairs/activities of the student government at Cuttington University.
  • Added voice to national calls for good governance
  • Devised programs to promote diversity & inclusion among staff, faculty & students.
  • Collaborated with faculty, staff & students to identify & address institutional challenges.
  • Developed & implemented student success initiatives to recognize & encourage achievement.
  • Implemented strategies to increase student recruiting, engagement & retention.
  • Cultivated engaged student population with successful orientation programs.
  • Coordinated & supervised academic advising activities.
  • Conferred with educators to rebalance classes, i
  • Increase resource utilization, & integrate new technology.
  • Guided & supported faculty & staff in development of new programs.
  • Spearheaded technology initiatives to support student learning & promote academic excellence.
  • Prepared & administered approved operating budget for the student government
  • Assisted in development & implementation of faculty development plans.
  • Improved policies & procedures to maximize student/campus safety & security.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly & adapt to new situations.
  • Skilled at working independently & collaboratively in a team environment.
  • Monitored & assessed results of postsecondary programs & services to identify & capitalize on potential improvements.
  • Passionate about learning & committed to continual improvement.
  • Effective communication (verbal & written) & excellent interpersonal skills.
  • Demonstrated respect, friendliness & the passion to help wherever needed.
  • Managed time efficiently for completion tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines
  • Participated in team projects, demonstrating an ability to work collaboratively & effectively.
  • Developed & maintained courteous & effective working relationships.
  • Identified issues, analyzed information & provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions & make decisions.
  • Adaptable & proficient in learning new concepts quickly & efficiently.
  • Organized & detail-oriented with a strong work ethic.

Education

Ph.D. - Public Policy & Administration

Walden University
Minneapolis, MN
Jun.2019 - Current

Master of Arts - Government

Regent University
Virginia Beach, VA
Jun.2016 - Mar.2019

Master of Strategic Leadership - Organizational Leadership

Mount Mercy University
Cedar Rapids, IA
Sep.2013 - Dec.2015

MBA - Business Administration

Mount Mercy University
Cedar Rapids, IA
Sep.2013 - Dec.2015

Bachelor of Science - Economics

Cuttington University College
Suakoko, Bong Co., Liberia
Mar.1999 - Aug.2004

Skills

  • Online Teaching & Student Engagement
  • Lesson Planning & Classroom Presentations
  • Course Planning & Research and Analysis
  • Student Motivation & Learning Assessments
  • Problem Solving & Data Analysis
  • Continuous Improvement & Active Listening
  • Cultural Competence & Self-Motivation
  • Team Collaboration & Organizational Skills
  • Emotional Intelligence & Subject Matter Expertise
  • Public Speaking & Performance Evaluation
  • Diversity Awareness & Effective Communication
  • Innovative Teaching & Assessment Strategies
  • Critical Thinking & Ethical Decision-Making
  • Testing and Evaluation & Lesson Plan Development
  • Student Evaluation & Online Learning Tools
  • Student Needs Assessment & Lecturing
  • Research

Languages

English
Full Professional

Timeline

Adjunct Professor

Grand View University
06.2020 - 12.2021

Voluntary Teacher

Lutheran Services Of Iowa, LSI
Oct.2019 - Dec.2020

Ph.D. - Public Policy & Administration

Walden University
Jun.2019 - Current

Site Service Coordinator

University Of Iowa
Oct.2018 - Dec.2020

Master of Arts - Government

Regent University
Jun.2016 - Mar.2019

Customer Service Specialist

Mindlance
Mar.2016 - Sep.2018

Social Justice Coordinator

Mount Mercy University
Nov.2014 - Jun.2016

Master of Strategic Leadership - Organizational Leadership

Mount Mercy University
Sep.2013 - Dec.2015

MBA - Business Administration

Mount Mercy University
Sep.2013 - Dec.2015

Research Analyst

Ministry Of State For Presidential Affairs
09.2007 - 01.2010

Director of Rail Transports

Ministry Of Transportation
Jan.2006 - Sep.2007

President of Student Union

Cuttington University College
Feb.2003 - Aug.2004

Bachelor of Science - Economics

Cuttington University College
Mar.1999 - Aug.2004

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Mgehnleh Dorliae