Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Dorlisa
Miami,FL
Summary
Overview
27
years of professional experience
1
Certificate
Work History
Baylor Scott & White
Customer Service Project Manager
04.2019 - Current
Job overview
- Improved data collection methods by designing surveys, polls and other instruments.
- Devised and deployed predictive models using machine learning algorithms to drive business decisions.
- Ran statistical analyses within software to process large datasets.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Modeled predictions with feature selection algorithms.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
- Compiled, cleaned and manipulated data for proper handling.
- Organized and detail-oriented with strong work ethic.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed polished visualizations to share results of data analyses.
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Implemented randomized sampling techniques for optimized surveys.
InSight Global for Baylor Scott & White
Information Services Analyst
12.2018 - 04.2019
Job overview
- Serving as the critical point of contact for both public and internal (Employee, Patient, Visitor, Vendor, Engineers, Emergency Departments & Transporters) while utilizing telephony and software systems to accurately identify and greet callers, record requests, document and properly assign and dispatch work requests for all services supported by the CSC/Engineers/Emergency Responders
- Emergency Codes, Facilities, Environmental Services, Peer Support, BioMed, Assigned Projects, Patient Transport, Epic, Customer Service, Dispatching and effectively handling and resolving challenging customer situations through appropriate communication methods
- Promptly identifying and escalating challenging emergent stressful situations
- Monitoring and responding to web and email requests in efficient manner
- Evaluating and prioritizing emergency calls
- Dispatching of all urgent requests
- Provide Interdepartmental Training to existing and new staff members
- Performing all position-appropriate duties in competent, professional and courteous manner.
- Improved data collection methods by designing surveys, polls and other instruments.
- Devised and deployed predictive models using machine learning algorithms to drive business decisions.
Endurance Global Risk/Sompo International
Claims Analyst
08.2016 - 05.2018
Job overview
- Managed over $ 350 million Global Risk Analytics Accounts
- Internal and External Customer Service with Clients, Claimants, Brokers, Adjusters, Advocates, and etc
- Provided consistent & high quality level of claims service to internal and external clients in efficient and professional manner
- Ensured that all of claims files were documented properly paid in accordance with SARBOX key controls & current Claims-Principal Guidelines
- Ensured that all initial notices were handled promptly and that there were no backlogs in processing of reserves or payment transactions
- Voided and stopped payments ensuring that protocols were strictly followed
- Worked with VIP of Claims and Claims Supervisor to work out back up plans to cover vacations
- Promptly escalated any processing compliance queries to Claims Supervisors
- Proactively worked with Files Handlers, Field Adjusters, Specialist to broaden knowledge and skill set in order to closely align with appropriate claims expertise within assigned business unit
- Managed communication & interaction with Accounts Payable for timely execution of claims payment to external clients
- Immediately communicated any processing gaps or queries to GCSM
- Assisted in handling of all monthly, quarterly, daily and AD Hoc reporting for GRS team
- Reported to Vice President.
Chubb
Claim Analyst Underwriting Assistant
03.2013 - 08.2016
Job overview
- Managed over $160 million Global Risk Analytics Accounts
- Reviewed incoming submissions to determine correct service branch and customer group, Performed Agency Licensing validation, Indexed all supporting documentation in underwriting file, Completed entry with appropriate name clearance system and indexes all supporting documentation in underwriting file, Entered Prospects according to business rules, Generated correspondence associated with new line submissions per Corporate Rules, CCI Endorsement Triage Processing, Branch Service Requests, CCI: BORs, Flood Maps, Elias, Loss Runs, OFAC Research, Prospect Entry/CloseOuts
- Prepared Reports, Logs, Athenium, RMX, ClaimVision, Expenses, Financial Spreadsheets for Examiners and Underwriters, Policy handling, Billing, Invoices, Payments, Data Entry, Attachments, Open Inventory, Accounts Receivables and Payables, Liaison for Examiners and IA’s, Handling in and outbound Vendor Calls, Correspondence Coordinator, Wire Transfers, Reported to Claim Operations Vice President.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
Joseph/Mary Home Health Care
Business Project Manager
04.2006 - 02.2013
Job overview
- Managed over 50 employees and over 400 clients.
- Human Resource, Payroll, Payroll Taxes, using QuickBooks or ADP, Accounts Receivables and Payables, Medicare ADR, DME, Customer Service, Communicate with Doctors, Clinics, Nurses, Therapist, Social Workers for clinical notes and signatures as were required.
- HIPPA, Medicare Compliance, Office Manager, Quality Assurance coordinator, Billing Manager, IT Manager, Responsible for all IT Networks and equipment, Handling in and outbound Customer Calls, Disaster Coordinator/Emergency Preparedness Officer, Privacy Officer Duties: Reported to Chief Executive Officer.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Planned, designed, and scheduled phases for large projects
- Identified plans and resources required to meet project goals and objectives
- Negotiated and managed third-party contracts related to project deliverables
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Prepared and submitted project invoices for review and approval
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Analyzed project performance data to identify areas of improvement
- Monitored project progress, identified risks and took corrective action as needed
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Reported regularly to managers on project budget, progress and technical problems
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Sourced, vetted and managed vendors needed to accomplish project goals
- Monitored project performance to identify areas of improvement and make adjustments
- Developed and implemented project plans and budgets to ensure successful execution
All Care Services
Human Resources Project Manager
11.2000 - 10.2003
Job overview
- Payroll, Bookkeeping, taxes, multiple special projects, data entry, sales flyers, Product mark-ups, Print Shop, Desktop Publishing, overseeing employees and various computer programs
- Human Resource
- Duties: All HR Responsibilities, i.e
- OSHA, W4, Payroll, Sick leave, Incentives, Recruitment, Termination, Benefits, 401K, Training & Much more
- Reported to District Manager.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Drafted and submitted budget proposals to fulfill departmental needs while maintaining awareness of spending constraints.
- Diplomatically disseminated project information critical to deliverable integrity at appropriate time in project lifecycle.
- Escalated challenges to senior personnel when important and maintained continuous communication to report progress
- Supported company needs through analysis of trends in personnel retention and compensation
- Maintained human resources regulatory compliance with local, state and federal laws
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Motivated employees through special events and incentive programs
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
- Processed employee claims involving performance issues and harassment
Blue Shield of California
Project Manager
02.1997 - 11.1999
Job overview
- Call Center Research and analyzed operations, workflow and documentation needs coordinated with operations staff or procedural.
- Customer Services for Claims
- Managed $250 million Innovative Implemented Projects
- Increased Customer Service, Product, Customers Survey input and performance by 45%
- Represented departments and functioned on special projects new product implementation, Process improvements efforts and other relation non- recurring activities.
- Determined data needs to support department or function initiatives, collected and analyzed departments’ statistics, and offered suggestions forming improvements based on trends in data.
- Acted as Manager in incumbents' absence.
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Identified plans and resources required to meet project goals and objectives
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Negotiated and managed third-party contracts related to project deliverables
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Monitored project progress, identified risks and took corrective action as needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Maintained open communication by presenting regular updates on project status to customers
- Reported regularly to managers on project budget, progress and technical problems
- Facilitated workshops to collect project requirements and user feedback
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement
- Sourced, vetted and managed vendors needed to accomplish project goals
Education
Wilmington UniversityWilmington, DE
BAS Computer Science
University Overview
Scrum - Institute
Scrum Master Certification
University Overview
Project Management
from Scrum - Institute
University Overview
Heald College
AAS Computer Science
University Overview
Texas A&M (TEEX)
911 Certification Public Safety Telecommunicator
University Overview
Pacific High
High School Diploma
University Overview
Skills
- Organization and Time Management
- Decision-Making
- Analytical and Critical Thinking
- Team Building
- Flexible and Adaptable
- Planning and Coordination
- Written Communication
- Data Entry
- Training and Development
- Self-Motivated
- Teamwork and Collaboration
- Active Listening
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- G-Suite
- Google Workspace
- Maintenance and Repair
Certification
- CPhT - Certified Pharmacy Technician
- PMP - Project Management Professional
- CSM - Certified ScrumMaster
- TEEX - Certified 911 Public Safety Telecommunicator Texas A&M
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Project Manager
Baylor Scott & White
04.2019 - Current
Information Services Analyst
InSight Global for Baylor Scott & White
12.2018 - 04.2019
Claims Analyst
Endurance Global Risk/Sompo International
08.2016 - 05.2018
Claim Analyst Underwriting Assistant
Chubb
03.2013 - 08.2016
Business Project Manager
Joseph/Mary Home Health Care
04.2006 - 02.2013
Human Resources Project Manager
All Care Services
11.2000 - 10.2003
Project Manager
Blue Shield of California
02.1997 - 11.1999
Wilmington University
BAS Computer Science
Scrum - Institute
Scrum Master Certification
Project Management
from Scrum - Institute
Heald College
AAS Computer Science
Texas A&M (TEEX)
911 Certification Public Safety Telecommunicator
Pacific High
High School Diploma