DORMEIKA DAVIS
Detroit,MI
Summary
Proven leader and efficient problem-solver, adept in schedule development and customer service, enhanced operational efficiency at DQS Staffing through innovative management and safety protocols. Skilled in staff development and project planning, consistently delivering solutions that exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Key Master/Supervisor
DQS Staffing
Dearborn, MI
04.2024 - 01.2025
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Implemented new operational procedures, increasing efficiency.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Delivery Driver
Amazon
Breinigsville, PA
06.2020 - 11.2024
- Loaded and unloaded vehicles at distribution center and delivery address.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
Dispatch/Customer Service Representative
Savage Pit Trucking LLC
Sacramento, CA
02.2019 - 11.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Arts - Business Administration and Management
Henry Ford College
Dearborn, MI05-2007
Skills
- Schedule development
- Staff development
- Industrial hygiene
- Task delegation
- Expectation setting
- Project planning
- Customer service
- Complex Problem-solving
Timeline
Key Master/Supervisor
DQS Staffing
04.2024 - 01.2025
Delivery Driver
Amazon
06.2020 - 11.2024
Dispatch/Customer Service Representative
Savage Pit Trucking LLC
02.2019 - 11.2022
Associate of Arts - Business Administration and Management
Henry Ford College