Dormilee Hodgson
Lakewood Ranch,Florida
Summary
Client-focused bilingual professional with 14 years of experience in sales and account management. Specializes in business growth, strategic direction, and building strong client relationships. Skilled in managing diverse and complex accounts, driving revenue growth, and identifying new opportunities within existing accounts. Possesses strong analytical and problem-solving abilities to identify client needs and develop tailored solutions. Has a proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Recognized for reliability, flexibility, and a collaborative approach to achieving team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. ACCOUNT MANAGER
ADL Concrete Finishing INC
02.2023 - 01.2025
- Developed and maintain relationships with key clients to ensure their satisfaction and retention
- Manage contract negotiations, renewals, and long-term agreements, resulting in company sales goals
- Serve as the primary point of contact for client inquiries, request and issue resolution
- Conduct regular business reviews with clients to asset their needs and align our services
- Engage in industry networking to identify new business opportunities
- Prepare and present reports on account status, project delivery, and performance to management team
- Lead strategic account planning initiatives to identify long-term business opportunities and growth potential
- Coordinate with the finance team to ensure accurate and timely invoice and payment processing
- Ensure budget adherence and control expenses
- Collaborate with cross-functional teams, including contractors and vendors, establishing a seamless working relationship
DISTRICT MANAGER
Assurant
09.2021 - 12.2022
- Responsible for launching 12 T-Mobile repair centers in 90 days, boosting regional presence and operational success
- Hired and trained 62 technicians for the FL West District, forming a top-performing team
- Build and maintain a strong client relationship with T-Mobile, leading to consistent delivery of all repair metrics
- Established new division policies, ensuring compliance and operational efficiency
- Initiated a nationwide recognition program, enhancing technician motivation
- Analyzed repair metrics and customer feedback, implementing targeted improvements
- Conducted over 150 interviews, contributing to the hiring of 1500 technicians nationwide
- Mentored technicians through coaching sessions, addressing complex situations and aligned team activities with company values
- Strategically managed schedules and recruitment to maintain optimal staffing levels
- Conducted monthly and quarterly business reviews with senior leadership, providing key insights into overall business functions
- Completed monthly store audits, inventory management, and manage P&L
SR. ACCOUNT MANAGER (Target, Walmart, Costco, Best Buy)
Sprint
05.2014 - 08.2020
- Foster and maintain strong client relationships by delivering timely responses, building trust and aligning with client priorities
- Clearly communicate product enhancement to existing clients to optimize successful roll outs
- Provided client feedback to the internal marketing team, to enhance client satisfaction
- Incorporated market strategies to prioritize key initiatives aligning with the company mission and KPI's
- Responsible for developing and leading a high-performance team of account executives, achieving sales targets, enhancing team performance and company objectives
- Identify and assist in customer resolution, establishing customer loyalty and retention
- Successfully supported over 120 Postpaid and Prepaid accounts, leading my region to a record 194% YoY growth
- Maximized productivity with established accounts reducing churn by 40% resulting in increased headcount
- Created a winning culture by driving performance and recognition, boosting team efficiency
- Collaborated with project managers and support teams to optimize job functions and operational processes
- Managed business relationships and communicated productivity metrics to regional and national teams
- Spearheaded advertising and marketing initiatives to boost sales, coordinating with cross-functional teams to identify growth opportunities
- Analyzed performance data to drive continuous improvement and recognize performance deficiencies
- Facilitated sales meetings and Quarterly Business Reviews
SALES ACCOUNT EXECUTIVE
Sprint
05.2010 - 05.2014
- Exceeded sales targets by setting goals and using sales metrics to measure operational margins
- Increase sales performance by coaching teams, implementing CRM systems, and aligning dealer strategies with Sprint's core objectives to enhance connectivity
- Manage day-to-day relationships with assigned Indirect dealer stores
- Collaborated with dealer store and master agents, executing door growth within market
- Participated in recruiting and training dealer staff on products, pricing, and promotions
- Facilitated monthly sessions with district managers and store teams to refine sales processes, supporting company initiatives and improving overall performance
- Designed and executed recognition programs to boost associate engagement, while developing targeted promotions to stimulate sales growth
- Conducted mock audits to assess organizational readiness for corporate reviews, identifying areas for improvement and implementing corrective measures
- Established clear goals and objectives, maintaining competitive insights to guide account strategies and foster strong stakeholder relationships
- Partner with the cross functional teams to execute and implement client priorities
- Develop recommendations based on program performance, sweepstake and other promotions designed to generate increment sales
STORE MANAGER
Sprint
08.2008 - 04.2010
- Supervised retail operations, managing training and performance reviews, driving team performance
- Enhanced hiring and scheduling processes, achieving greater efficiency and reduced risks
- Consistently surpassed monthly sales targets, elevating customer satisfaction and store revenue
- Implemented strategic operational changes, boosting overall store performance
- Mentored and trained staff, developing a high-performing team
- Cultivated a positive work environment, focusing on employee development and recognition to boost team morale and productivity
- Cultivated strong partnerships with local businesses, expanding market reach and driving community engagement initiatives
Education
ASSOCIATES - ARTS: JOURNALISM/COMMUNICATIONS
GUILFORD COLLEGE
CERTIFIED SCRUM MASTER Learn Quest + Coursera PROJECT MANAGEMENT CERTIFICATE Google + Coursera AGILE PROJECT MANAGEMENT CERTIFICATE Google+ Coursera -
LEADERSHIP DEVELOPMENT PROGRAM
Greensboro, North CarolinaSkills
- Relationship Building, Strategic Implementation, Business Development, Chanel Account Management, Executive
- Relationship, Executive Presentation, Sale and Marketing Strategy, KPI Reporting and Data analytics, Cost Analysis
- Exceptional Time Management skills, Entrepreneurial Skills, Fiscal Responsibility, Auditing, Organizational Skills
- Training & Development, Sales Management, Team Management, Inventory Management, Budgeting, Forecasting
- Merchandising, Retail Experience, Operational Oversight, Customer Service Experience, Client Retention, Leadership
- Adaptability and Problem-Solving Skills, Excellent Verbal and Written Communication Skills, Coach Model
- Implementation(GROW), Digital Communication, CRM Software, Workday, salesforce, Project Management, Agile
- Scrum Master, Waterfall Methodology, Asana, Jira, Change Management, SDLC, Power BI, Microsoft Office Suite
- (Word, Excel, PowerPoint, Outlook, Spread Sheet)
Accomplishments
Ranked #1 District Manager Nationally, Assurant.
Nominated by senior leadership to represent the South Region on the National DM Counsel.
“Pinnacle Club” Winner - Top 5% in sales, Sprint.
Recipient of “President award” Sprint.
Top Performer Awardee as an Indirect Account Executive delivering outstanding gross activation for dealer partners
Increased sales by 194% in 2019 and maximized productivity resulting in an increase of account executive headcount in the team.
Additional Information
- ADDITIONAL INFORMATION PROFESSIONAL AFFILIATIONS & HONORS , President's Award, Sprint | 2015 -2017 Top Performer: Account Executive, Sprint | 2014 - 2015 Pinnacle Club Winner, Sprint | 2008 – 2010
Certification
CERTIFIED SCRUM MASTER
Learn Quest + Coursera
PROJECT MANAGEMENT CERTIFICATE
Google + Coursera
AGILE PROJECT MANAGEMENT CERTIFICATE
Google+ Coursera
GLOBAL LEADERSHIP DEVELOPMENT PROGRAM
Assurant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. ACCOUNT MANAGER
ADL Concrete Finishing INC
02.2023 - 01.2025
DISTRICT MANAGER
Assurant
09.2021 - 12.2022
SR. ACCOUNT MANAGER (Target, Walmart, Costco, Best Buy)
Sprint
05.2014 - 08.2020
SALES ACCOUNT EXECUTIVE
Sprint
05.2010 - 05.2014
STORE MANAGER
Sprint
08.2008 - 04.2010
CERTIFIED SCRUM MASTER Learn Quest + Coursera PROJECT MANAGEMENT CERTIFICATE Google + Coursera AGILE PROJECT MANAGEMENT CERTIFICATE Google+ Coursera -
LEADERSHIP DEVELOPMENT PROGRAM
CERTIFIED SCRUM MASTER
Learn Quest + Coursera
PROJECT MANAGEMENT CERTIFICATE
Google + Coursera
AGILE PROJECT MANAGEMENT CERTIFICATE
Google+ Coursera
GLOBAL LEADERSHIP DEVELOPMENT PROGRAM
Assurant
ASSOCIATES - ARTS: JOURNALISM/COMMUNICATIONS
GUILFORD COLLEGE
Similar Profiles
Olivia RomeoOlivia Romeo
Labourer at INL Concrete FinishingLabourer at INL Concrete Finishing
Ruben OliveiraRuben Oliveira
Carpenter at Limen Concrete Finishing Corp.Carpenter at Limen Concrete Finishing Corp.
Dakota StanleyDakota Stanley
Concrete Laborer at Platinum Concrete FinishingConcrete Laborer at Platinum Concrete Finishing