Dorne Blue
Hillsborough,NJ
Summary
Dynamic Medical Office Manager and Certified Notary Signing Agent a proven track record at Brain and Spine Institute of NY & NJ and HappyFace Notary LLC . Expert in streamlining processes for efficiency, enhancing revenue by improving claims accuracy, and fostering strong patient and client relationships. Skilled in Medisoft Patient Scheduling and adept at active listening, I significantly boost productivity and client satisfaction.
Overview
19
19
years of professional experience
Work History
Certified Notary Signing Agent
HappyFace Notary LLC
03.2023 - Current
- Improved workflow processes by implementing digital tools for scheduling appointments and storing signed documents securely online.
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Conducted thorough research on legal requirements for each document type, ensuring accuracy and adherence to state-specific guidelines.
- Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.
- Effectively managed multiple priorities while meeting deadlines in a fast-paced environment, resulting in increased productivity overall.
Medical Office and Billing Manager
Brain and Spine Institute of NY & NJ
02.2017 - 03.2024
- Reviewed billing problems, researched issues, and resolved concerns.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections
- techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operation
- Working closely with the surgical coordinator to ensure that the procedure was completed from begin to end.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Oversees the daily operation of the front desk and billing department
Medical Billing Specialist
Hearing Life
03.2016 - 02.2017
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Medical Billing Lead
Westfield Pediatric
05.2006 - 11.2015
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Assisted management in developing annual budgets based on historical data and projected growth in patient volume.
- Conducted regular audits of billing records to maintain compliance with industry standards and regulations.
- Reduced claim denials by meticulously reviewing and correcting billing errors before submission.
- Maximized reimbursements, negotiating with insurance companies to ensure accurate payments for services rendered.
- Collaborated with clinical staff to ensure accurate coding of procedures and diagnoses for proper claim submission.
- Physician credentialing
- Negotiate payments with out of network provider
Education
High School Diploma -
Mount Olive High School
Flanders, NJCertificate - Office Management
Union County College
Union, NJMedical Assistant
AIMS Education
Piscataway, NJ05-2025
Skills
- NHA (CCMA)/AMT (RMA)- Pending Eligible
- CPR/BLS Certified
- National Technical Honor Society Member AIMS Chapter (if applicable)
- Knowledge of patient care and patient confidentiality
- Knowledge of Medical Insurance, Claim follow up, Medisoft Patient Scheduling, and preauthorization
- Experience with Vital signs (blood pressure, Heart rate, Pulse, and Reparation)
- EKG, Phlebotomy, Patient examination/ preparation
Accomplishments
- Supervised team of 13 staff members.
- Cross trained staff in secondary roles to minimize errors
- Ensured excellent customer service and patient care.
- Recouped over 2.5 million dollars in old aged accounts.
- Maintain a healthy environment for the physician and the staff to work.
Timeline
Certified Notary Signing Agent
HappyFace Notary LLC
03.2023 - Current
Medical Office and Billing Manager
Brain and Spine Institute of NY & NJ
02.2017 - 03.2024
Medical Billing Specialist
Hearing Life
03.2016 - 02.2017
Medical Billing Lead
Westfield Pediatric
05.2006 - 11.2015
High School Diploma -
Mount Olive High School
Certificate - Office Management
Union County College
Medical Assistant
AIMS Education
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