DorNeisha Prentice
Arlington,TX
Summary
Proven Administrative Coordinator with a track record of enhancing operational efficiency at John Peter Smith Hospital. Expert in HIPAA regulations and organizational skills development, significantly improved patient satisfaction and reduced expenses. Skilled in strategic planning and healthcare compliance, fostering seamless healthcare operations and effective patient care coordination. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
John Peter Smith Hospital
04.2018 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Increased access to palliative care services by identifying eligible patients and providing prompt referrals for appropriate care interventions.
- Evaluated program effectiveness using quality improvement measures and implemented necessary adjustments for optimal service delivery.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of industry standards.
- Collaborated with interdisciplinary teams on continuous improvement initiatives aimed at enhancing patient outcomes.
- Reduced hospital readmission rates through effective discharge planning and follow-up care coordination efforts.
- Served as liaison between patients'' families and clinical staff, fostering open communication lines for better understanding of treatment plans.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Medical Receptionist
Cook Children's Medical Center
02.2015 - 02.2018
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
Education
High School Diploma -
Trimble Technical High School
Fort Worth05.2008
Skills
- Resource Allocation Optimization
- HIPAA Regulations Understanding
- Organizational Skills Development
- Conflict Resolution Strategies
- Healthcare Compliance Knowledge
- Medical Office Software Proficiency
- Medical Billing Management
- KPI Tracking
- Patient Health Education
- Strategic Planning
- Palliative Care
- Workflow Coordination
- Correspondence Management
Timeline
Administrative Coordinator
John Peter Smith Hospital
04.2018 - Current
Medical Receptionist
Cook Children's Medical Center
02.2015 - 02.2018
High School Diploma -
Trimble Technical High School