Dorota Kulach
Burbank,USA
Summary
To obtain Care Connector position
Knowledgeable Representative with comprehensive background in customer service and Member relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive Member experience by effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining highest satisfaction levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advocate4Me Representative in Customer Service
United Healthcare Medicare and Retirement
09.2014 - Current
- Analyzed member feedback to identify trends and improve service delivery within Medicare programs.
- Trained new representatives on policies, procedures, and best practices for effective client interaction.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided exceptional customer service, resolving inquiries and issues related to healthcare benefits efficiently.
Bank teller
Midland Federal Savings and Loan Associates
10.2013 - 09.2014
- Processing cash and non-monetary transactions for bank patrons, monitored and tracked funds transfer for large cash deposits for money laundering, developed prompt, accurate and excellent customer service. Provided journal entries for accounting department
Supervisor and schedule manager
Our Crew will Clean for You
01.2009 - 03.2011
- Scheduling and job assignments for crew members, cross-training and providing back up for other team members as necessary. Developed a highly emphatic client’s relationship.
Bank Teller/Customer Service Representative
National City Bank
08.2007 - 09.2008
- Greeted bank patrons, sold monetary instruments, processed cash transactions for account owners, processed sales referrals and promoted bank, products and services, Translated for Polish speaking clients
Education
Associate in Applied Science Degree - Executive Accounting Major
Northwestern College
Bridgeview, IL06.2011
Skills
- Microsoft Word
- Microsoft Excel
- Power Point
- Quick Books
- Typing rate 36 WPM
- Bi-lingual English/Polish
Certification
01/09/2022 received Producer License for Life and Health for the State of Illinois
Languages
Polish
Full Professional
Timeline
Advocate4Me Representative in Customer Service
United Healthcare Medicare and Retirement
09.2014 - Current
Bank teller
Midland Federal Savings and Loan Associates
10.2013 - 09.2014
Supervisor and schedule manager
Our Crew will Clean for You
01.2009 - 03.2011
Bank Teller/Customer Service Representative
National City Bank
08.2007 - 09.2008
Associate in Applied Science Degree - Executive Accounting Major
Northwestern College
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