Summary
Overview
Work History
Education
Skills
Timeline
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Dorota M. Maslo

Dorota M. Maslo

Summary

Hardworking, self-motivated, and dedicated Project Manager experienced in coordinating, managing, and completing hospitality renovation projects both large and small.
Possessing excellent teamwork skills including management of subcontractors and dealing with vendors on time-sensitive material orders.

Reliable team player with a strong focus on details, time constraints, and implementation of new strategies, resulting in a better structure and efficiency. Adaptable and experienced in working with senior leaders, recognized for pro-activity and appetite for new challenges.

Overview

23
23
years of professional experience

Work History

Construction Project Manager

ABAT Builders, Inc.
12.2019 - 09.2023
  • Managed hospitality renovation projects by working effectively with general contractors, subcontractors, engineers, and architects.
  • Executed effective communication prior to the beginning of each project with relevant stakeholders addressing topics that include but are not limited to timeline, responsibility, budget, brand standards expectations, and scope.
  • Directed day-to-day operational aspects of the project and scope and monitored the progress of renovation activities.
  • Worked closely with owners, architects, designers, job superintendents, and other third-party consultants and vendors required to execute projects. This includes, but is not
    limited to: managing the pre-construction, construction, completion, and turnover of the project.
  • Communicated with all stakeholders to ensure project goals are being met.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Participated in construction progress and regular status meetings with the project team.
  • Communicated daily with vendors to keep the project fully operational.
  • Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
  • Consulted with clients to define objectives and develop scopes.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Established and maintained relationships with vendors to source affordable and high-quality materials and equipment for construction projects.
  • Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Managed contractor-supplied FF&E ordering and tracking and owner-supplied inventory and pull lists.
  • Approved all invoices relating to the renovation projects and ensured accuracy.
  • Prepared and submitted applications for payments to clients.
  • Identified all punch list items and ensured they were documented and completed.
  • Provided all necessary project documents including but not limited to: submittal manuals, close-out manuals, schedules, punch lists, progress reports, and pictures.

Office Manager

Charles C. Harth& Associates
01.2013 - 11.2019
  • Managed all administrative tasks including office/legal inventory, and client documentation.
  • Drafted and revised attorney legal documents including letters, depositions, and court filings; ensured their timely and efficient filing in compliance with appropriate regulations and deadlines
  • Ordered and summarized medical records for settlement demand packets.
  • Answered direct attorney phone lines; was appointed client-attorney and internal-external collaborations liaison.
  • Scheduled appointments and briefings, tracked and maintained attorney schedule
  • Tracked and accounted for expenses and invoicing procedures; managed thecompany's financial documentation.

Guest Service Representative – Front Desk Position

Holiday Inn Express
01.2008 - 12.2012
  • Provided general management support for hotel guests including registration, rooms assignment, payment methods verification and payments collection.
  • Managed hotel's daily operations.
  • Performed bookkeeping and cash accounts balancing.
  • Supported quests in their complaints, resolved conflicts, provided guests fast, friendly and efficient service.
  • Answered phones and managed hotel reservations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Enforced policies and procedures to increase efficiency.

Customer Service Representative

J. Jill Group Inc
11.2007 - 12.2009
  • Assisted clients with purchases.
  • Answered phones and managed enquiries.
  • Completed transactions: sales, returns, payments, orders.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Facility Management Specialist

METRO Group Asset Management LTD
01.2004 - 09.2007
  • Prepared statistical cost and profit statements, forecasted and analyzed budget for METRO Group Companies (over EUR 35 trillion revenue).
  • Delivered strategic presentations and data analysis for senior management, created effective collaboration strategies for subcontractor companies.
  • Managed invoices and contracts in collaboration with financial department.
  • Analyzed and controlled profit and loss data from the sale of recyclable waste – implemented service projects of waste economy for METRO Group Companies (SAP Financials System)

Sales Representative

Pack Service LTD
01.2001 - 01.2004
  • Recruited new strategic customers and enforced contact with current clients.
  • Evaluated and counseled statistical sales results.
  • Established collaboration with Danish company Superfos Packaging LTD thereby increasing company savings.
  • Accounted for invoices, and performed financial data analysis.

Education

Master - Marketing and Management

University of Lodz
Lodz, Poland
2000

Skills

  • Strong organizational and time management skills
  • Aptitude for both written and oral communications
  • Ability to exercise prudent judgment and interface with all types of people diplomatically and tactfully
  • Ability to multitask and prioritize while meeting established deadlines
  • Exceptional attention to detail; quick learner; team player who can also work independently
  • Proficiency in computer skills: Microsoft Office, project management software: Procore, Building Connected, Timeslips, Quickbooks, familiar with Sage
  • Languages: English (fluent), Polish (native)

Timeline

Construction Project Manager

ABAT Builders, Inc.
12.2019 - 09.2023

Office Manager

Charles C. Harth& Associates
01.2013 - 11.2019

Guest Service Representative – Front Desk Position

Holiday Inn Express
01.2008 - 12.2012

Customer Service Representative

J. Jill Group Inc
11.2007 - 12.2009

Facility Management Specialist

METRO Group Asset Management LTD
01.2004 - 09.2007

Sales Representative

Pack Service LTD
01.2001 - 01.2004

Master - Marketing and Management

University of Lodz

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Dorota M. Maslo