Dorotea Garcia
Springfield,OR
Summary
Detail‑oriented Customer Service Specialist with 9+ years of leadership experience in high‑volume, fast‑paced environments, known for accuracy, workflow optimization, and exceptional client communication. Brings strong optometric technician capabilities. Proven track record of improving service flow, reducing wait times, and maintaining precise documentation—supported by extensive experience in conflict resolution, digital communication, CRM and EMR/EHR systems. Adept at maintaining organized clinical environments, guiding individuals through procedures, while delivering empathetic and clear communication.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Sterling Vision
Eugene , OR
05.2026 - Current
- Executed visual acuity testing, autorefraction, basic lensometry, and visual field screening while ensuring exam readiness through equipment cleaning, calibration, and efficient room turnover.
- Experienced in patient intake, history gathering, and symptom documentation while maintaining patient comfort, privacy, and HIPAA compliance.
- Performed high-accuracy data entry, record keeping, and EHR/EMR charting, facilitating organized workflows that minimized errors and enhanced clinic operations.
- Coordinated appointment scheduling, patient communication, and multi-channel support (phone, email, chat), along with insurance verification and effective use of POS and CRM systems.
Prep Coordinator & Shift lead
Chick Fil A
Springfield, OR
11.2024 - 01.2026
- Implemented structured prep‑to‑service checklists that clarified responsibilities, reduced remake instances, and improved overall workflow efficiency.
- Monitored ingredient usage trends and adjusted batch prep triggers to maintain full menu availability and reduce last-minute substitutions.
- Analyzed peak‑hour patterns and adjusted staff deployment to reduce bottlenecks, improving throughput and significantly reducing customer wait times.
- Supervised daily operations, directed shift planning, and coordinated digital scheduling and inventory to uphold quality standards and ensure consistent service delivery.
Assistant Manager
Taco Time
Springfield, OR
05.2024 - 12.2024
- Led shift operations to ensure prompt, accurate service and a consistently positive customer experience while managing daily cash deposits, bank transactions, and precise financial reporting.
- Improved team efficiency through clear communication, organized shift procedures, and structured new‑hire training programs that accelerated competency and strengthened teamwork.
- Supported smooth daily operations by maintaining accuracy, resolving issues quickly, and ensuring staff were prepared for high‑volume periods.
Shift Lead
Jersey Mikes
Springfield, OR
12.2022 - 05.2024
- Managed daily store operations, overseeing inventory control, vendor ordering, shift coordination, and digital reporting to ensure reliable service levels and operational transparency.
- Coordinated online catering orders and facilitated team communications to ensure timely, accurate fulfillment, enhancing customer satisfaction.
- Conducted food safety audits and executed corrective actions to ensure compliance, minimizing customer complaints and enhancing operational quality.
Convenience Store Clerk (Rehired Jun '21-Dec '22)
Dari-Mart
Springfield, OR
07.2016 - 05.2018
- Provided outstanding customer service in person and over the phone while processing deposits, bank audits, and financial paperwork with attention to detail.
- Trained new hires on POS operations and safety protocols, reducing ramp-up time and ensuring consistent service standards.
- Reorganized shelving zones and labeling systems to enhance restocking efficiency, increasing shelf availability and minimizing out-of-stock incidents.
Shift lead
Subway
Springfield, OR
12.2019 - 06.2021
- Coordinated staffing and inventory ordering with management, directing floor operations during peak periods to maintain operational continuity and minimize wait times.
- Implemented daily preparation checklists to standardize food quality and decrease order errors, enhancing shift turnover efficiency.
- Led training and supervision of new team members to ensure consistent service standards, shift readiness, and accurate end‑of‑day cash handling and financial reporting.
Server & Host
Hometown Buffet
Springfield, OR
05.2018 - 12.2019
- Delivered prompt, professional customer service while managing front‑end operations, phone inquiries, reservations, and accurate order fulfillment in a fast‑paced environment.
- Balanced service tasks and coordinated staff during peak periods to minimize table wait times and enhance guest throughput.
- Conducted cash-outs and end-of-shift reconciliations, maintaining accurate register balances and compliance with cash-handling policies.
Education
High School Diploma -
Gateways High School
Springfield, OR06-2017
Skills
- Client support and patient communication
- Clinical workflow management
- Time management and problem solving
- Patient care coordination
- Data entry and documentation accuracy
- POS, CRM and EHR systems
- Microsoft Office and Google Workspace
- Call center operations and communication platforms (google workspace, Microsoft office)
- Visual acuity testing
Timeline
Optometric Technician
Sterling Vision
05.2026 - Current
Prep Coordinator & Shift lead
Chick Fil A
11.2024 - 01.2026
Assistant Manager
Taco Time
05.2024 - 12.2024
Shift Lead
Jersey Mikes
12.2022 - 05.2024
Shift lead
Subway
12.2019 - 06.2021
Server & Host
Hometown Buffet
05.2018 - 12.2019
Convenience Store Clerk (Rehired Jun '21-Dec '22)
Dari-Mart
07.2016 - 05.2018
High School Diploma -
Gateways High School